SpringfieldMARecruiter Since 2001
the smart solution for Springfield jobs

Senior Analyst - Collection Omni Channel Analytics & Strategy - SAS

Company: Citizens
Location: Springfield
Posted on: November 17, 2023

Job Description:


Do you have a passion for combining business intelligence with data driven analytics? Are you looking for the autonomy and support to deliver strategies that improve customer experience and company value? If so, consider joining Citizens Bank and driving the Collection & Recovery Strategic Sr. Analytics function for our organization.

As the Sr. Analyst, you will design communication strategies and monitor omni channel performance for multiple portfolios while driving incremental, long-term improvement. Working closely with Collections Leadership and Vendor Performance Management, you will evolve text and email outreach including digital strategies with the objective of increasing customer engagement and positively impacting the bottom line. This position requires you to develop analytical routines to identify new opportunities, ad hoc analytics to formulate new strategies, and become a subject matter expert, advising our businesses partners, on effective ways to improve loss performance, lower expenses, implement best practices, all of which, align to our Citizens Bank brand.

To be a successful Collection & Recovery Strategic Analytics Sr. Analyst, you will also:

Develop and implement strategic communication enhancements to improve customer engagement across 7 different product types
Prepare and present performance findings and action items to leaders in Strategy, Collections, Credit Risk and Product
Maintain and enhance robust performance tracking
Partner with Credit Risk, Product, and Finance to align on expected performance driven by strategic initiatives


3-5 years of experience in collections and recovery analytics and/or credit risk analytics with a focus on channel outreach and customer engagement
SAS / Enterprise Guide / SQL or other data mining experience
Advanced MS Office skills, particularly with PowerPoint
Strong presentation, influencing and negotiation skills
Strong statistical background or experience in measuring operational strategies
Strong organization and project management skills and the ability to partner with various internal stakeholders
Ability to connect and effectively communicate with people of all levels and functions
Able to thrive and prioritize in a changing environment
Bachelor's degree in a quantitative study preferred (Math, Finance, Science etc.)

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5


Pay Transparency

The salary range for this position is $97,500-$130,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Keywords: Citizens, Springfield , Senior Analyst - Collection Omni Channel Analytics & Strategy - SAS, Accounting, Auditing , Springfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Springfield RSS job feeds