Fraud Product Owner
Posted on: November 19, 2023
MassMutual Fraud Operations plays a critical role in protecting
MassMutual and its customers from fraud and financial crimes. The
Fraud Product Owner is a leading member of the Fraud Operations
Team and possesses a hybrid of business acumen, technical skills,
and customer centricity to support new and emerging opportunities
in Fraud Prevention. In this role, you'll be responsible for
becoming a Subject Matter Expert in Fraud capabilities and managing
all aspects of assigned capabilities. You'll report to Director of
Fraud Prevention for Digital and New Business channels and works
cross-functionally with other Business Teams across the
MassMutual's Digital and New Business Fraud Team protects
MassMutual and its customers from the ever-evolving threat of fraud
through the thoughtful use of technology, analytics, and continuous
improvement to enable the business and support MassMutual's goal of
driving customer-centric digital adoption.
As a Fraud Product Owner your responsibilities will include, but
not be limited to the following:
Become a Subject Matter Expert in Fraud technologies and develop
deep business acumen of business areas/processes impacted by those
Take ownership of and proactively manage assigned Fraud
technologies, including:Interacting with vendors on a regular and
ad hoc basis.
Ensuring capabilities are operating effectively and providing
Gathering business requirements and creating backlogs (Drive
prioritization, understand and align to fraud and business
Performing application administration functions with assigned
technologies (Policy configuration, validation of tools to support
stakeholder requirements, testing review and acceptance, make
recommendations for tool refinements/ modifications, develop and
maintain standard operating procedures for tool administration,
Report on fraud technology performance, with a focus on
demonstrating the effectiveness and/or opportunities for
improvement on a regular and ad-hoc basis. Participate in advanced
reporting efforts, as needed.
Research and source (if necessary) new, supplementary and/or
replacement anti-fraud and authentication technologies; Drive all
aspects of implementation including vendor relations, contracting,
tool configuration, delivery roadmap and ongoing technical
Serve as a trusted advisor to all levels of the enterprise from
Senior Leadership to front line associates and manage relationships
with business areas leveraging fraud technologies and key
enterprise risk and oversight functions.
Provide input to Fraud Leadership to inform future fraud prevention
strategy; Demonstrate the ability to envision, develop and
influence the "big picture" as it pertains to future state
workflows, business process changes and fraud/authentication
controls across all lines of business, including external service
Participate in sensitive strategic projects, complex issues and
escalations and make high risk decisions with high ambiguity and
Build cross functional collaboration to enhance enterprise fraud
prevention and detection capabilities.
Perform risk assessment and gap analyses (planned and ad-hoc) to
identify and evaluate fraud risks and control weaknesses; ensure
appropriate countermeasures are in place.
The Minimum Qualifications
8+ years of experience in fraud or risk.
3+ years of working knowledge of insurance products or payment
solutions as it pertains to enterprise financial risks and
controls, treasury operations/money movement, product risk profile,
legal and regulatory matters (e.g., NACHA, FCRA, UETA).
3+ years of experience with MS Office (Outlook, Word, Excel, and
The Ideal Qualifications
Strong analytical skills and demonstrated ability to problem
Excellent written and verbal communication skills, including the
ability to effectively present complex information clearly to all
levels and influence key business partners.
Entrepreneurial mindset with the ability to self-manage in a
fast-paced, and iterative development environment.
Strong project management and project execution skills; Agile
Strong understanding of payments services leveraged by banking
Experience related to risk management, internal controls and/or
What to Expect as Part of MassMutual and the Team
Regular meetings with the Fraud Operations Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian,
Hispanic/Latinx, African American, women, LGBTQ, veteran and
disability-focused Business Resource Groups
Access to learning content on Degreed and other informational
Your ethics and integrity will be valued by a company with a strong
and stable ethical business with industry leading pay and
MassMutual is an Equal Employment Opportunity employer
Minority/Female/Sexual Orientation/Gender Identity/Individual with
Disability/Protected Veteran. We welcome all persons to apply.
Note: Veterans are welcome to apply, regardless of their discharge
If you need an accommodation to complete the application process,
please contact us and share the specifics of the assistance you
Keywords: MassMutual, Springfield , Fraud Product Owner, Accounting, Auditing , Springfield, Massachusetts
Didn't find what you're looking for? Search again!