Principal Analyst, Finance Services

Company: National Grid
Location: Melville
Posted on: May 1, 2025

Job Description:

About us
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!
National Grid is hiring a Princepal Analyst, Workforce Management.
This position can be located in Upstate NY, Downstate NY or MA.
This is a Hybrid Role - Must live within a commutable distance to one of our locations
Job PurposeThe Workforce & Performance Management department plays a critical role in driving operational efficiency and team effectiveness. We are seeking a highly motivated, data driven professional to join our team in managing end-to-end workforce operations, including forecasting, schedule and vacation management, and performance insights. This role requires a self-starter with strong analytical skills, a keen eye for detail, and a proactive approach to problem-solving.Key AccountabilitiesPerformance Management & Analysis

• Conduct performance trend analysis across key metrics including attendance, adherence, and productivity.
• Perform AUX analysis to monitor agent behavior related to break, lunch, and meal patterns; flag long or excessive nonproductive times.
• Conduct regular quality observations and collaborate with team leads to provide feedback and support coaching efforts.
• Partner with operational leaders to develop and implement performance improvement strategies based on data insights.
• Deliver clear, actionable reports and dashboards to leadership for decision-making and performance enhancement.
• Producing accurate, timely and useful daily workload forecast outputs on a weekly basis.
• Regularly recommending effectiveness and efficiency improvementsWorkforce Management
  • Build short-term and long-term forecasts using historical data to support staffing and service level needs.
  • Proactively monitor staffing gaps, shrinkage, and schedule adherence to ensure consistent productivity.
  • Utilize NICE IEX to manage forecasting, scheduling, and real-time workforce tracking.
  • Oversee and manage daily/weekly/monthly staff schedules to ensure optimal coverage across all departments.
  • Manage vacation planning and approval workflows, balancing employee needs with business requirements. Required Skills & Qualifications
    • 5+ years of experience in workforce management, forecasting, or performance analytics.
    • Strong hands-on experience with NICE IEX for workforce forecasting and scheduling is required.
    • Advanced Excel and data visualization/reporting tools (e.g., Power BI, Tableau) experience.
    • Analytical mindset with the ability to translate data into insights and action.
    • Self-starter with a strong sense of ownership and initiative.
    • Excellent communication and collaboration skills.
    • Ability to thrive in a fast paced, constantly evolving environment.More Information#LI-JF1
      #LI-HYBRIDSalary
      $116,000 - $136,000 a year - Upstate, NY
      $139,000 - $146,000 a year - Downstate, NY
      $130,000 - $153,000 a year - Massachusetts
      Salary commensurate with location and experienceThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view .National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: National Grid, Springfield , Principal Analyst, Finance Services, Accounting, Auditing , Melville, Massachusetts