NEW HAMPSHIRE ACCOUNT MANAGER
Company: JLS Mailing Services
Location: Concord
Posted on: January 14, 2026
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Job Description:
Job Description Job Description New Hampshire Print & Mail, a
family-owned Print and Mail Shop, is seeking a Senior Account
Manager to join our team. As a key part of our growing
organization, you will have the opportunity to expand your career
as we continually invest in new systems, machinery, and our staff.
The ideal candidate must have previous experience in account
management, excellent interpersonal skills, and a commitment to
collaborate in a team-based work environment. As a Senior Account
Manager, you will be responsible for serving as the primary contact
for assigned customers, providing them with a positive and
productive experience with every job. Responsibilities: • Serve as
the primary contact for assigned customers, providing a positive
and productive experience with every job • Convert sales estimates
into orders, and create new estimates where necessary • Coordinate
pick-ups of client materials and agree with the client on delivery
dates to maintain production schedules • Work with the Production
Manager as needed to involve third-party subcontractors and perform
materials purchasing to fulfill customer projects • Coordinate with
the Production Manager in setting all job schedules to ensure
agreement on all due dates • Print error-free work orders for
processing on the shop floor and obtain signoffs on proofs from
customers • Lead and resolve issues that arise, and perform quality
checks through all work areas • Serve as internal liaison for
approving job output at all stages in the production process •
Create draft customer invoices and associated backup for Accounting
according to the completed specifications of each job’s estimates •
Provide complete and secure control over all customer records and
company files as necessary • Maintain compliance with all company
policies and procedures, in particular, HIPAA and SOC II Type 2
audit purposes • Attend all meetings relating to the company and
the position, and support teammates as needed • Serve in a
mentoring role for training of new hires • Perform the sales role
in negotiating and pricing to conclude an estimate accepted by the
customer for new business relationships without assigned sales
staff. • Work with the Leadership Team on identifying areas for
process improvement and the documentation and implementation of
Standard Operating Procedures (SOPs) • Complete advanced training
for industry certification as appropriate (i.e., Mail Design
Professional/MDP) • Assume a leading role in account profitability
and ways to improve it • Learn a production skill in case of
emergency • Perform other duties as assigned by the supervisor
Requirements: Bachelor's or Associate's degree or equivalent
related work experience Strong experience in account management,
with at least 5-7 years of relevant work experience with
progressive responsibility helpful Detail-oriented and analytical
thinking Strong problem-solving ability Excellent customer service
aptitude in difficult customer circumstances Proficient in
Microsoft office products and Adobe creative suites Excellent
listening and verbal communication skills
Keywords: JLS Mailing Services, Springfield , NEW HAMPSHIRE ACCOUNT MANAGER, Accounting, Auditing , Concord, Massachusetts
