Senior Mortgage Processor

Company: Arrow Bank NA
Location: Glens Falls
Posted on: February 18, 2026

Job Description:

Job Description Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Residential Lending team as: Senior Mortgage Processor This opportunity may be perfect for you if you have experience in: > Customer Service and Communication Skills > Strong Knowledge of Mortgage Processing > Organizational skills About the position : Responsible for coordinating, organizing, and maintaining residential loan files. Works closely with Mortgage Originators, Mortgage Processing Supervisor and Mortgage Processing Team Lead to ensure timely and quality customer service. Focus on supporting the efficient and regulatory compliant processing of residential loan applications. This position is 100% in office in our Glens Falls, New York headquarters. RESPONSIBILITIES : > Complete mortgage processing activities for loans submitted to processing team. Review and document file for accuracy and completeness then submit to underwriting team. > Provide timely underwriting submissions with department personnel and external service providers as appropriate. Communicate effectively with customers and sales team to obtain necessary documentation. > Responsible for mortgage loan files once they are submitted to processing; gather, organize, and analyze documentation to prepare the loan for underwriting. Satisfy conditions needed to prepare the loan file for closing. > Prepare, maintain, coordinate, and distribute residential loan files, regulatory disclosures and/or verification forms as appropriate to meet regulatory requirements and department workflows. > Review pipelines for regulatory monitoring and notifications; track for file completeness. > Assist with obtaining references for builder approval process and other assignments as needed. > Work closely with Mortgage Processing Supervisor and Mortgage Processing Team Lead to assist with complex loans, special projects, and reporting as appropriate. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: > Associate degree or equivalent experience preferred > 3 years of experience in a business-related field preferred > Encompass experience preferred > Current NMLS registration or can complete NMLS registration Skills/Knowledge: > Proficient in Microsoft Office Suite: Word, Excel, and Outlook as well as banking-related software > Quality communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management > Strong mathematical and organizational skills; ability to prioritize tasks and meet strict deadlines > Thorough knowledge of mortgage products and services as well as basic knowledge of current lending regulations Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $20.00 - $24.50 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance. L1-st1

Keywords: Arrow Bank NA, Springfield , Senior Mortgage Processor, Accounting, Auditing , Glens Falls, Massachusetts