Service Coordinator

Company: OWL Services
Location: Manchester
Posted on: February 16, 2026

Job Description:

Job Description Job Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. The Role We are seeking a highly organized and experienced and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for monitoring and supporting daily dispatch operations across the Northeast Markets. Key responsibilities include Portal administration, Preventative maintenance and Inspection tracking, Weights & Measures submissions to municipalities, Dispatch coordination (scheduler and organizer) for EV and Petroleum, and a variety of other administrative duties as assigned. This position requires strong interpersonal and communication skills, along with the ability to solve problems effectively while maintaining exceptional levels of customer satisfaction and operational efficiency. Responsibilities Provide coverage and support for dispatch operations across all assigned markets Oversee and maintain customer portals to ensure accuracy and positive customer experience Track Preventative Maintenance, Inspections, and Weights & Measures submissions Become proficient in all dispatch systems and portals Assist with market specific reporting and administrative tasks Step in to dispatch during high call volume or as assigned Perform additional administrative duties as needed Requirements and Skills High school diploma or equivalent (Associate or Bachelor’s degree a plus) Proven experience as a dispatching coordinator or similar role Strong understanding of dispatch operations, route optimization, and logistics Ability to work well independently and as part of a team Strong decision making skills with the ability to stay composed under pressure Excellent communication and customer service abilities Proficiency with dispatching software and systems Adaptability to business and operational changes Must have flexible schedule to accommodate business needs Physical Requirements Primarily sedentary, office based work Hybrid schedule (office and remote work) Occasional travel to other Owl offices as needed Compensation and Benefits 10 Paid Holidays Flexible Time Off 401(k) Company Match Health, Dental, and Vision Insurance HSA and FSA Disability & Occupational Accident Insurance Company-Paid Life Insurance Policy Employee Assistance Program (EAP) World-class paid training program for you to learn the skills for long term career success. Requisition 3523 Sunday-Thursday

Keywords: OWL Services, Springfield , Service Coordinator, Administration, Clerical , Manchester, Massachusetts