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Lead Dental Receptionist - Baystate Dental

Company: Dental Care Alliance
Location: Springfield
Posted on: October 10, 2018

Job Description:

OverviewWe are looking to hire 4 Dental Receptionists for our affiliated practice, Baystate Dental. These Receptionists must have 3-4 years' experience working as a Dental Receptionist; business experience is a plus. The Dental Receptionists hired for these positions will spend the first 2 weeks traveling daily to our office in Springfield for training, and will then be placed in of the three offices: West Springfield, Wilbraham, or North Hampton. Baystate Dental is expanding and we want you on our team! We offer a competitive salary, plus benefits!ResponsibilitiesThis position will be responsible for daily, weekly, and end of month responsibilities. Daily responsibilities must be done by certain times each day. Some of the daily responsibilities consist of:

  • MassHealth Eligibility
  • Daysheet
  • Checking yesterday's schedule
  • Confirming 2 days out schedule
  • Daily deposit
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to policies
  • Answering Telephones
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients Some of the weekly responsibilities consist of:
    • Scanning
    • Sending new patient packets
    • Light cleaning of the office
    • MassHealth broken appointment log This position is also responsible for some end of month reportingQualificationsDesired Skills:
      • 3+ years' experience working in a dental office is required
      • Knowledge of insurance plans (HMO/PPO), preferred
      • Experience answering telephone
      • Exceptional customer service experience
      • Experience working with Excel Additional benefits for full-time employees:
        • Medical
        • Dental services
        • Life insurance
        • Vision
        • Paid time off
        • 6 paid holidays off
        • 401k to name a few Baystate Dental is a highly successful affiliated practice of Dental Care Alliance (DCA). DCA Mission We improve the practice of dentistry by partnering and supporting our dental professionals, so they can create a lifetime of healthy smiles for their patients. DCA Vision To be the trusted partner of choice for the industry's best dental professionals. DCA Values - USMILE Unleash Career Potential-of our employees and partners Service Excellence-to our professionals, patients and families Meaningful Contribution-all can make a difference Integrity First-in all we do Leadership-in our field and we assume accountability Excellence in Action-we are committed to get the job done Our mission, vision and values are a vital part of our everyday interactions with all employees, and most importantly, with patients and families. You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Dental Care Alliance. Stronger Together.

          Keywords: Dental Care Alliance, Springfield , Lead Dental Receptionist - Baystate Dental, Administration, Clerical , Springfield, Massachusetts

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