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Database CRM Digital Marketing Consultant

Company: Mass Mutual
Location: Springfield
Posted on: July 12, 2019

Job Description:

Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We re people helping people. A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we re stronger. Description * Manages e-mail and direct mail campaigns for Client Acquisition & Retention team, including prospect and client efforts, as well as lead nurturing and remarketing. * Processes data for email and direct mail campaigns; set up audits to ensure accuracy of files. Leverages CRM and Salesforce Marketing Cloud and CRM Platform to develop automated, data-triggered journeys. * Ability to understand and extract data from complex databases through the use of various business applications. * Ability to work with cross-functional teams to define business and test data requirements, prioritizing most significant opportunities and efficiencies across campaigns. * Interfacing with various development teams to evaluate, maintain and innovate technical aspects of key marketing systems * Setup marketing campaigns in accordance with best practices to ensure tracking integrity. Measure campaign results and make actionable recommendations. Optimize marketing campaigns/workflows based on performance. This includes researching access to new data points or adjusting campaign segmentation criteria. Comfortable learning and driving new technology implementation and adoption * Participate in budgeting and vendor management to minimize costs while maintaining quality work * Manage schedules and timelines to maintain campaign dates * Assist with the annual planning process. * Contribute to continuous review of process improvements in campaign development, quality control, database analysis, etc. QUALIFICATIONS * 3 years of email marketing experience is required * Experience with marketing automation tools, such as Marketo, Eloqua Marketing Cloud, or with email campaign tools, such as IBM Watson. * Experience running A/B and multivariate split tests * Advanced MS Office proficiency, particularly in MS Excel * Database management skills required, experience working various database programs, including the ability to write simple queries and extract data, advanced SQL experience preferred * Basic understanding of direct response tracking methodologies and sales attribution models * Basic knowledge of statistical techniques, such as predictive models and significance, and how/when to apply them * Solid quantitative skills able to extrapolate information and apply to other areas * Able to understand and influence tactical details, while identifying and communicating items of primary importance * Able to review large sets of data and evaluate for consistency and accuracy * Ability to formalize and standardize process flows and quality control procedures * Strong organizational skills and attention to detail * Self-motivated and flexible, able to manage multiple priorities at once * Authorized to work in the United States without sponsoring now or in the future. PREFERRED QUALIFICATIONS * 7 years of relevant digital/direct marketing experience a plus * Experience with Alteryx/Tableau a plus * Advanced SQL experience preferred * Working knowledge of Atlassian Suite (Jira, Confluence) * Agile Methodologies * Salesforce experience a plus Ranked No. 93 in the annual FORTUNE 500 Ranking (FORTUNE Magazine, June 2018) and recognized as a World s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It s more than our company structure it s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. CORE VALUES Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy. Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies. Value People: We respect and learn from each other s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential. Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand. Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day. For more information, visit ****************** or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: Mass Mutual, Springfield , Database CRM Digital Marketing Consultant, Advertising , Springfield, Massachusetts

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