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Case Management Specialist

Company: MassMutual Wisconsin
Location: Springfield
Posted on: December 5, 2019

Job Description:

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. Description Process most complex, high-profile new business applications. Provide all documentation to expedite underwriting and policy issuance. Provide customer service to field agencies. Assemble and mail new policies. May perform lead worker duties such as assist in training, answer questions from less experienced staff members. Cross trained to service our Marketing Line. - Seasoned individual capable of handling broad scope projects that have short to medium-term focus - Take calls over the 800 line and process requests as received - Capable of applying knowledge to handle a majority of complex problems independently and make suggestions to update Quest and SOPs as needed - Builds and strengthens relationships with clients, understanding their needs to offer appropriate options for policy retention, supporting their desire to protect the ones they love - Looks for and finds ways to improve operations - Decision making authority to implement new processes/procedures - Maintain Life & Health license and keep up with continuing education as needed - Providing end-to-end processing for the Direct to Consumer line of business - This includes taking the original application over the phone and processing the payment taking calls from an 800 line to service the business and processing everything from address changes, initial payment, bene changes, reinstatements, loans and surrenders - Identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency - Respond to telephone or electronic escalated or complex inquiries/service requests. - Focus on quality control, processing goals, training, team metrics and process improvements. Basic Qualifications: - Excellent verbal and written communication skills - Exposure and experience with Change Management skills/methodologies - Works well in diverse, fast paced and dynamic professional environment - Demonstrates strong energy level and a passion for performance excellence and talent management - Demonstrated proficiency in Microsoft Excel and PowerPoint - Candidate must have the ability to work in the US without requiring sponsorship now or in the future Proffered Qualifications: - Life and Health License preferred - Individual typically has at least 2 yrs of related experience - Ability to collaborate and maintain strong working relationships - Flexible, can-do attitude, self-motivated, self-sufficient and ability to work effectively with peers and business partners Why Join Us. Weve been around since 1851. During our history, weve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual Wisconsin, Springfield , Case Management Specialist, Executive , Springfield, Massachusetts

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