Director
Company: Merkle Inc
Location: Southfield
Posted on: February 23, 2021
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Job Description:
Director, Infrastructure Managed Services (Promotions & Loyalty
Solutions) Merkle is a leading data-driven, technology-enabled,
global performance marketing agency that specializes in the
delivery of unique, personalized customer experiences across
platforms and devices. For more than 30 years, Fortune 1000
companies and leading nonprofit organizations have partnered with
Merkle to maximize the value of their customer portfolios. The
agency's heritage in data, technology, and analytics forms the
foundation for its unmatched skills in understanding consumer
insights that drive people-based marketing strategies. Its combined
strengths in performance media, customer experience, customer
relationship management, loyalty, and enterprise marketing
technology drive improved marketing results and competitive
advantage. With 9,600+ employees, Merkle is headquartered in
Columbia, Maryland, with 50+ additional offices throughout the US,
EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis
Network. For more information, contact Merkle at 1-877-9-Merkle or
visit--www.merkleinc.com . Job Description: The Director role
within Merkle is a hands on leadership role responsible for the
Promotions & Loyalty Solutions platforms across cloud and
on-premise environments. The Director will partner with key
stakeholders across IT and the service line to scope, develop, and
price new offerings to meet customer requirements. This position
will also be responsible for providing operational support for the
Promotions & Loyalty platforms. The candidate must be an
accomplished leader, thoroughly skilled in a number of Core
Competencies, to include development and presentation of
information to C-level executives, fostering innovation, optimizing
staff and operations, and providing exemplary customer service, all
in support of Merkle's technology vision.-- The Director is
responsible for setting technical direction, designing new and
updating solutions, fostering a culture of operational excellence
and establishing metrics to ensure optimal availability, capacity,
and performance of solutions. The Director acts as an escalation
point for Operations and Tier 3 support for customer solutions and
infrastructure within the organization's enterprise technology
portfolio and is expected to be well versed in the trends in the
industry and be an advisor to the executive staff when making
technology based decisions or developing road maps or strategic
plans. They will evaluate existing technology against the
marketplace and determine which technology to evaluate based on
cost, functionality or demand. The Director role will report to the
Data Platforms Engineering Lead and will work with a team of
geographically distributed Merkle staff and contract employees.
Essential Tasks and Responsibilities:
Experienced Hires: Leverage your expertise, challenge the status
quo and grow your career at Merkle.
Keywords: Merkle Inc, Springfield , Director, Executive , Southfield, Massachusetts
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