Executive Director

Company: TC Industries Of Canada Company
Location: Springfield
Posted on: February 22, 2021

Job Description:

The Executive Director will be responsible for ensuring quality care while building a high performing team. Key responsibilities include the day-to-day operations providing outstanding quality and service to residents, managing a highly-engaged workforce, financial performance and management, customer relationship management, community development and regulatory compliance. POSITION SUMMARY The Executive Director (E.D.) will be responsible for ensuring quality care while building a high performing team. Key responsibilities include the day-to-day operations providing outstanding quality and service to residents, managing a highly-engaged workforce, financial performance and management, customer relationship management / community development, and regulatory compliance. ESSENTIAL JOB FUNCTIONS Leadership Responsibilities --- Builds and sustains a healthy, nurturing culture around the Community's Core Values. --- With the involvement of the Department Heads and key staff, develops and deploys the facility's strategic plan. --- Ensures all staff is thoroughly trained to provide quality service. --- Improving the overall customer experience is critical. --- Develops and maintains an effective retention process. --- Develops and maintains an effective recruitment process. --- Develops and ensures a safe place to work environment. --- Hires and develops department heads. --- Maintains accountability for department heads and quality of care. --- Ensures the community leadership and staff are well trained on improving the overall customer experience. --- Works with the Clinical Directors, Social Services, Activities, Consultants, and Management Leadership to ensure the facility consistently delivers quality resident care in a safe, interactive, social atmosphere. --- Works with the Clinical Leadership Team to ensure quality standards and accountability is implemented and maintained. --- Ensures that the community has effective customer service programs that include community/resident activities, customer satisfaction surveys, fine dining, resident council, volunteer program, etc . --- Ensures the facility excels in all regulatory compliance areas. --- Ensures that all department heads are updated on current resident census, as well as projected discharges and admissions. --- Ensures an active marketing presence with social workers, discharge planners and other referral sources to maintain a consistent pipeline of new resident referrals. --- Works with Accounts Receivable to ensure timely collections of all receivables. --- Ensures the proper, timely, and accurate processing of payroll and Accounts Payable. --- Monitors staffing on a daily basis using the tools provided to maintain quality care. --- Monitors facility and department spending on a daily basis using the tools.
Additional Responsibilities --- Performs other work duties as needed or assigned. SALARY --- We offer a competitive salary based on skills, qualifications, and experience while providing benefits and a culture for developing leaders and staff. PHYSICAL DEMANDS --- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. --- Occasionally lift and /or move up to 25 pounds --- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus --- While performing the duties of this Job, the employee is may be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell --- The employee may be required to sit frequently Requirements Education/Training --- Possesses at least a Bachelor's degree in Business Administration, Health Care Administration, or a related health care field. --- Maintains a current State Community Based Care (RCF/ALF) Administrator license. SKILLS --- Computer literate and possesses working knowledge of Microsoft Word, Excel and Outlook. --- Experience operating a computer, calculator, copy/fax/scan machine, phone, time clock and other general office equipment. --- Able to perform in a way to build good working habits and relationships among the community staff. --- Demonstrate an on-going ability to develop and maintain good working relationships. EXPERIENCE --- Minimum 2 consecutive years' experience as Executive Director/Administrator with proven performance excellence results. --- Possesses strong knowledge of state, federal and local long term care regulations.

Keywords: TC Industries Of Canada Company, Springfield , Executive Director, Executive , Springfield, Massachusetts