Executive Director
Company: TC Industries Of Canada Company
Location: Springfield
Posted on: February 22, 2021
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Job Description:
The Executive Director will be responsible for ensuring quality
care while building a high performing team. Key responsibilities
include the day-to-day operations providing outstanding quality and
service to residents, managing a highly-engaged workforce,
financial performance and management, customer relationship
management, community development and regulatory compliance.
POSITION SUMMARY The Executive Director (E.D.) will be responsible
for ensuring quality care while building a high performing team.
Key responsibilities include the day-to-day operations providing
outstanding quality and service to residents, managing a
highly-engaged workforce, financial performance and management,
customer relationship management / community development, and
regulatory compliance. ESSENTIAL JOB FUNCTIONS Leadership
Responsibilities --- Builds and sustains a healthy, nurturing
culture around the Community's Core Values. --- With the
involvement of the Department Heads and key staff, develops and
deploys the facility's strategic plan. --- Ensures all staff is
thoroughly trained to provide quality service. --- Improving the
overall customer experience is critical. --- Develops and maintains
an effective retention process. --- Develops and maintains an
effective recruitment process. --- Develops and ensures a safe
place to work environment. --- Hires and develops department heads.
--- Maintains accountability for department heads and quality of
care. --- Ensures the community leadership and staff are well
trained on improving the overall customer experience. --- Works
with the Clinical Directors, Social Services, Activities,
Consultants, and Management Leadership to ensure the facility
consistently delivers quality resident care in a safe, interactive,
social atmosphere. --- Works with the Clinical Leadership Team to
ensure quality standards and accountability is implemented and
maintained. --- Ensures that the community has effective customer
service programs that include community/resident activities,
customer satisfaction surveys, fine dining, resident council,
volunteer program, etc . --- Ensures the facility excels in all
regulatory compliance areas. --- Ensures that all department heads
are updated on current resident census, as well as projected
discharges and admissions. --- Ensures an active marketing presence
with social workers, discharge planners and other referral sources
to maintain a consistent pipeline of new resident referrals. ---
Works with Accounts Receivable to ensure timely collections of all
receivables. --- Ensures the proper, timely, and accurate
processing of payroll and Accounts Payable. --- Monitors staffing
on a daily basis using the tools provided to maintain quality care.
--- Monitors facility and department spending on a daily basis
using the tools.
Additional Responsibilities --- Performs other work duties as
needed or assigned. SALARY --- We offer a competitive salary based
on skills, qualifications, and experience while providing benefits
and a culture for developing leaders and staff. PHYSICAL DEMANDS
--- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. --- Occasionally lift and /or move up to 25
pounds --- Specific vision abilities required by this job include
Close vision, Distance vision, Peripheral vision, Depth perception
and Ability to adjust focus --- While performing the duties of this
Job, the employee is may be required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms; climb or
balance; stoop, kneel, crouch, or crawl; talk or hear and taste or
smell --- The employee may be required to sit frequently
Requirements Education/Training --- Possesses at least a Bachelor's
degree in Business Administration, Health Care Administration, or a
related health care field. --- Maintains a current State Community
Based Care (RCF/ALF) Administrator license. SKILLS --- Computer
literate and possesses working knowledge of Microsoft Word, Excel
and Outlook. --- Experience operating a computer, calculator,
copy/fax/scan machine, phone, time clock and other general office
equipment. --- Able to perform in a way to build good working
habits and relationships among the community staff. --- Demonstrate
an on-going ability to develop and maintain good working
relationships. EXPERIENCE --- Minimum 2 consecutive years'
experience as Executive Director/Administrator with proven
performance excellence results. --- Possesses strong knowledge of
state, federal and local long term care regulations.
Keywords: TC Industries Of Canada Company, Springfield , Executive Director, Executive , Springfield, Massachusetts
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