Company: The Salvation Army
Posted on: February 24, 2021
The Salvation Army, an international movement, is an evangelical
part of the universal Christian church. Its message is based on the
Bible. Its ministry is motivated by the love of God. Its mission is
to preach the gospel of Jesus Christ and to meet human needs in His
name without discrimination.
The Case Manager provides supportive and direct intensive case
management services to the homeless families residing in the
Shelter. The Case Manager assesses the client's needs and jointly
develops a collaborative plan that addresses those needs. The Case
Manager prepares the client for self-sufficiency and independent
living and supports their transition back into the community. The
Case Manager engages all clients and conferences with them when
issues of noncompliance are identified. The Case Manager organizes
case conferences and ensures that their clients are actively
involved in their discharge planning. Responsibilities
- To meet or exceed all the quarterly performance targets, such
as: Public Assistance and Employment, Facility Length of Stay, and
Exit and Housing Placements as set annually by the Department of
Homeless Services and The Salvation Army leadership.
- To abide by the requirements set forth in The Salvation Army
Nondisclosure Agreement for Social Services Personnel.
- The Case Manager reports directly to the Case Manager
Supervisor regarding all client engagement, social service and case
work practices and client related issues.
- The Case Manager has the ability to accurately oversee caseload
of 25 families.
- The Case Manager provides supportive assistance to their
caseload in efforts to identify and resolve issues that interfere
with the client's ability to find placement in permanent housing.
This can include but is not limited to public assistance needs,
vocational/employment needs, medical needs, mental health needs,
educational needs, children's/parenting needs, independent living
skills, financial planning, etc.
- The Case Manager actively engages the clients in employment and
public assistance outcomes.
- The Case Manager maintains an accurate and detailed case
progress notes for every client meeting and engagement that takes
place. The Case Manager also enters said case notes in the approved
computer database of client records.
- The Case Manager interface with various social service agencies
in the non-profit and citywide sector for the purposes of advocacy
and/or education on new referral sources.
- The Case Manager arranges meetings for overall assessment and
intake of newly assigned residents within 24 hours of
- The Case Manager performs all concrete casework requirements
and referrals, including assessment and entitlement, in a timely
- The Case Manager identifies clients in need of external
services, contacts these social service agencies regarding the
client, and helps in establishing relationships with other service
- The Case Manager completes all required paperwork, i.e.
bi-weekly service plans, case management notes, referral sheets and
statistical requirements on a timely basis. Must input a minimum of
15 contacts per week in the database system.
- The Case Manager engages and reinforces the clients in
discussions about Residence rules and regulations and Department of
Homeless Service Code of Conduct and Client Responsibility.
- The Case Manager makes recommendations for next step referrals
and involuntary transfers for noncompliant clients and/or clients
that are not making significant progress towards exiting the
- The Case Manager provides follow up and resolution to all
client incident reports and complaint reports as is required.
- The Case Manager actively participates in all required client
hearings and discharges
- As part of the social service team, the Case Manager supports
client's goal of finding long-term permanent housing.
- The Case Manager participates in weekly housing, intake and
case conferencing staff meetings.
- The Case Manager actively engages in weekly clinical
supervision with Case Manager Supervisor.
- The Case Manager will be assigned to work one late day per week
(12pm - 8pm) and one rotating weekend shift per month.
- To continue to run each of our Family shelters with excellence
and to meet the needs of the program, employees may be asked to
assume their same position at one of our other family shelters
operated by the Salvation Army at the discretion of the Director of
Shelters or Salvation Army Department Heads.
- Other assignments and tasks may be added at the discretion of
the Director of Shelters or Salvation Army Department Heads.
- Has respect and consideration for the people being served.
- Demonstrates the ability to recognize priorities in
organization of workflow. Able to perform duties independently,
with minimal need of direct supervision.
- Maintains the confidentiality of clients,
- Demonstrates the ability to interact in a positive and helpful
manner with clients, visitors, contract staff, volunteers and
- Reflects commitment to building a supportive work environment
and maintains a positive attitude at the workplace and towards
- Projects a good image in dealing with the public and its
clients. Is willing to make an extra effort to help build a quality
and caring shelter/program. Qualifications
- A Bachelor's degree in Social Work, Psychology, or a related
- Experience working with clients pursing independence and
self-sufficiency outcomes is preferred. Sorry the Share function is
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Keywords: The Salvation Army, Springfield , Case Manager, Executive , Springfield, Massachusetts
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