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DIRECTOR of OPERATIONS

Company: MGMA
Location: Springfield
Posted on: February 25, 2021

Job Description:

DIRECTOR of OPERATIONS (Occupational Medicine) DIRECTOR of OPERATIONS (Occupational Medicine) Come Grow With Us at Springfield Clinic! Excellent Opportunity to advance your career as our Director of Operations (Occupational Medicine) for a top progressive, physician-led multispecialty medical group in Springfield, IL. Springfield Clinic is devoted to providing the highest quality health care to its patients with more than 450 physicians and advanced practitioners delivering value-based care in approximately 80 medical specialties and sub-specialties. As one of the largest private multispecialty medical clinics in Illinois, Springfield Clinic currently employs over 2,000 clinical and administrative staff members who are committed to improving health, providing value and serving the community. SUMMARY: Springfield Clinic is thriving and seeking a Director of Operations with a strong background in management, occupational medicine and business analytics. This role responsible for supervision, coordination, and direction of the Operations Managers and personnel directly reporting to their management assignment. Responsible for serving as a provider liaison between the departments and other clinical and administrative departments within the organization preparing short and long range goals in conjunction with the physicians, advanced practitioners, administration and medical practice team, and the completion of the Clinic's initiative with regard to maintaining a successful business operation under their assigned area of management. Reports directly to the Vice President of Operations. Direct supervision of Operations and/or Clinical Managers and staff assigned to their operating location(s). May have additional direct reports. Span of control: FTEs > 175 and Providers > 70 QUALIFICATIONS: Bachelor's degree required. Master's or advanced degree in healthcare administration or healthcare related field preferred. 5-10 years' experience in medical senior management, hospital, physician practice or managed care organization. Strong strategic visionary Understanding of occupational medicine clinical staffing Able to be an effective team member in a collaborative management environment. Strong analytical abilities. Strong verbal and written communication skills. Proactive decision maker with the ability to work with little or no supervision of direction. Strong knowledge and ability to use Microsoft Office products, business management resources and tools. Experience with process improvement preferred. Experience with clinical and non-clinical support staff. Ability to articulate vision and communicate with physicians and other healthcare professionals regarding matters related to their practice environment. Ability to gain and keep confidence of physicians and staff. RESPONSIBILITIES: Anticipate emerging trends and evaluate impact of trends on current and proposed future services. Promote and incorporate team relationships to support seamless delivery of care. Increase the influence of Springfield Clinic within the regional market by developing collegial relationships with local, regional and national programs and providers associated with the service lines within the division of charge, including focus on partnerships, competition, and strategy. Engage physicians in monthly/quarterly/annual practice performance feedback and make recommendations for improved efficiencies. Further manage revenue and expenses for the service line to achieve agreed upon annual financial goals. Research, develop and incorporate new sources of revenue to maximize current and potential revenue streams through management of various components of the revenue cycle. Develop and/or update annually the operational plan and budget for each department of responsibility and accept accountability for the implementation of defined actions outlined in the operational plan. Work with physicians and advance practitioners to define goals and objectives supporting pursuit of best practices and incorporate these into the plan for actionable items. Planning efforts include short and long range objectives supporting clinical and management operations of the practice. In collaboration with the Marketing and Communications Director prepare proposed marketing and public relations strategies to achieve program objectives. Utilize Marketing and specialty analysis for services in relation to regional development. Serve as a communication conduit to various Springfield Clinic departments, administration, and outside agencies always professionally representing assigned areas of responsibility and the organization. Demonstrate effective leadership skills as well as diplomacy, tact, communication skills and flexibility. Responsible for collaboration with department chairs and administration on department meeting agendas, completion and distribution of meeting minutes. Includes responsibility to ensure follow up to meeting action items and retreat planning items. Responsible for providing leadership in the areas of provider and clinical department workflow and data analysis in order to drive improved performance, variation reduction and cost containment. Demonstrate skills in problem solving, decision making and analyzing information to support improved practice operations for assigned departments. Make facility, equipment, process improvement, capital budget and FTE recommendations based upon analysis. Ensure compliance with accreditation organizations, compile statistics for administrative and regulatory purposes. Ensure a positive and productive work environment and establish performance expectations for staff. Anticipate the need for change and manage the process for change. Serve as a coach and mentor to assigned Operations and/or Clinical Managers and lead by example. Understand the roles and responsibilities of each medical practice team member in order to effectively serve in this leadership role. Implement and ensure quality and patient safety initiatives and service excellence standards for all assigned areas of responsibility. Prepare and lead management meetings (at least monthly) to assure appropriate communications to all management personnel. Optimize use of other tools and resources to ensure effective communication with assigned areas of responsibility. Complete performance evaluations and perform disciplinary actions in accordance with Clinic policy. Assist Office and Clinical managers in all HR functions of assigned practices. Offer guidance to managers in the development of department specific policy and procedure. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned Why Join Us? Our growth means exciting career opportunities for you! We attract and retain the smartest and brightest professionals in the healthcare industry Competitive compensation Comprehensive benefit package including Health Insurance, Dental, Vision, Short & Long-Term Disability, Life & AD&D Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSAs), Employee Assistance Program (EAP) Paid Time Off, 401k, Profit Sharing, local business discounts, and more Opportunity to work for a company that invests in your success in a position that offers variety and unlimited growth potential We are an Equal Opportunity Employer and are committed to hiring and retaining a diverse workforce.

Keywords: MGMA, Springfield , DIRECTOR of OPERATIONS, Executive , Springfield, Massachusetts

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