General Manager - Regal Cinemas - MGM Springfield
Company: Regal Cinemas, Inc.
Posted on: April 8, 2021
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Regal Cinemas - MGM Springfield Regal is seeking passionate and
inspiring leaders with operations experience to ignite the magic of
cinema for our guests and employees, while delivering Regal's
vision of being "The Best place to watch a movie." Regal Cinemas is
a leader in innovation in the cinema industry with immersive cinema
experiences like 4DX, IMAX, ScreenX and industry-leading service,
comfort and facility cleanliness for our guests. What you'll do: As
a General Manager, you will lead and coach your team to provide
great experiences for our guests, create an environment where
engagement, diversity and showmanship are paramount, set the
standard for professionalism and deliver exceptional service,
facility cleanliness, premiere picture and sound, food & beverage.
Summary: The General Manager (GM) is a full-time salaried employee.
The GM is the face of Regal and is responsible for the overall
operation of the theatre. This includes proactively leading the
theatre team to ensure achievement of business goals in revenue,
expense, profitability, guest satisfaction, inventory control, and
employee morale as well as acting as a representative of Regal in a
way that is consistent with our mission statement and policies.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
- Regular and consistent attendance.
- Upholding and administering all Regal policies as outlined in
ROM and Corporate directives.
- Ensure all cash management policies and procedures are adhered
to at all times.
- Control concession inventory shortages and spoilage
- Monitor janitorial staff to ensure facility is cleaned to Regal
standards every day.
- The hiring, training, developing, supervising, counseling,
scheduling, and after conferring with the Human Resources Manager,
terminating of any employee.
- Properly administering all applicable paperwork and upholding
all company policies as they pertain to Human Resources.
- Ensure required alcohol certification and training are current
- Supervising all staff positions as required; including all
projection and audio- visual equipment within the theatre, both
hardware and software, as well as all applicable film handling
(threading, building-up, tearing down, etc.) and maintenance as
required. Working knowledge of all systems within facility in Booth
and Projection technology including maintenance, programming, TMS
operation and all related projection skills.
- Controlling costs, including all direct operating expenses;
purchasing and ordering concession and caf-- stock and any other
supplies needed for daily operations, as well as the inventory and
auditing processes involved in tracking those supplies.
- Supervising theatre maintenance (building and grounds, where
applicable) including performing minor repairs and obtaining
qualified personnel for larger maintenance concerns.
- Monitoring risk management as it pertains to the theatre, i.e.,
cast member and guest safety, loss prevention, emergency
situations, and the proper handling, reporting, and investigating
- A manager is also responsible for guest relations; marketing
and promotions of feature film engagements; scheduling of movie
show times and the timely delivery of show times to all proper
channels; and counting, depositing, and reconciling all receipts
taken in during a business day. Receipts include cash, credit
cards, coupons, gift cards, checks, discount tickets, and any other
mode of payment or accountability deemed applicable by Regal.
- Knowledge and compliance of dress code.
- Ensuring guest satisfaction - smile, greet, and thank all
- Completed or in the process of completing the management
- Reviewed and understand the ROM.
- Required to read and understand training materials that will
cover subjects such as sexual harassment and discrimination.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. If the theatre sells alcohol and your assigned
duties will include the selling/serving of alcohol, you must be of
legal age to sell or serve alcohol according to state or local
laws. Education/Experience: High School Diploma or equivalent. Two
years of post-secondary education in Business and/or two years
management or supervisory experience. REU attendance preferred.
Working knowledge of all systems within facility in Booth and
Projection technology including maintenance, programming, TMS
operation and all related projection skills. If the theatre sells
alcohol and your assigned duties will include the selling/serving
of alcohol, must be of legal age to sell and serve alcohol
according to state or local laws. It is your responsibility to
complete any legally required state or local training and obtain
the required certificate. In addition, you must complete the Regal
Responsible Beverage Server training on Regal Online University.
Language Ability: Possess good public speaking skills. Effectively
communicate in both oral and written form with employees, vendors,
corporate staff, etc. Listen effectively, respond clearly and
directly, and ability to explain information to others. Math
Ability: Perform calculations with speed and accuracy, and identify
and correct errors. Reasoning Ability: Identify problems, gather
relevant data, and note possible causes of problems. Evaluate
relevant information, recognize alternatives, reach conclusions
based on evidence, and implement solutions. Take action beyond what
is necessarily called for, and perform tasks with a minimal amount
of supervision. Perform under pressure and/or opposition. Computer
and Office Skills: Proven experience with PC platforms and
knowledge of basic office programs including but not limited to
e-mail, word processing and spreadsheets. Operate copiers and other
office equipment, devise and access different filing systems and
maintain attention to detail. Use tools and equipment with
dexterity, and perform mechanical tasks as necessary. Personal
Skills: Interface effectively with customers, the public, and
co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired
objectives. Continually set a standard for others to follow and
install leadership traits in subordinate Management. Supervisory
Responsibilities: Directly supervises an unspecified number of
employees. Carries out supervisory responsibilities in accordance
with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, training and
coaching of employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. Physical Demands: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this job the employee is
frequently required to stand for long periods of time; walk; sit;
use hands to finger, handle, or feel; reach with hands and arms and
talk or hear. The employee is occasionally required to climb or
balance and stoop, kneel, crouch, or crawl. The employee is
regularly required to lift up to 60 lbs. The vision requirements
include: close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus.
Keywords: Regal Cinemas, Inc., Springfield , General Manager - Regal Cinemas - MGM Springfield, Executive , Springfield, Massachusetts
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