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Relationship Manager

Company: MassMutual Financial Group
Location: Springfield
Posted on: November 22, 2021

Job Description:

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. Description The Opportunity The Life New Business Relationship Manager is a customer-centric role focused on developing, maintaining, and enhancing relationships with new and existing clients. This role ensures client satisfaction by providing support in firm meetings and discussions covering strategy, performance, new products, regulatory changes and market developments. Acting as the key point of contact for services and communications, this role will regularly engage aligned firms, key firm contacts, and advisors. This role also focuses on resolving basic to complex problems, escalations, and issue resolution around the new business process while collaborating with the internal team and organizational leaders. This role requires exceptional communication skills and a solid working knowledge of MassMutual products, processes, and services. The Team This role is part of the Core Life New Business department and will be a key leader in the organization. The team reviews all life insurance new business submissions, seeks out additional information or corrections to applications when necessary and issues policies once in good order. We are collaborative, relentlessly focused on the customer experience and like to have some fun along the way! If this sounds like an environment where you would thrive, we encourage you to apply. The Impact * Support the day-to-day operations activities of our core Life New Business organization, delivering tailored, concierge-level service to aligned field partners. * Act as liaison between MMFA firm new business staff and internal teams to drive resolution on all service issues, escalations and exception requests. * Develop strong partnerships and relationships with agency new business staff by facilitating regularly scheduled calls and maintaining open and consistent lines of communications. * Identify opportunities for improvement and deliver feedback and coaching to improve knowledge, experience and ease of doing business. * Act as a subject matter expert and steward for core Life New Business & Operations. * Partner with Compliance, Field Risk Management and other business partners on regulatory matters and risk management escalations impacting our firms. * Produce and distribute daily, weekly and/or monthly reports and communications related to our service level expectations and performance metrics. * Identify gaps in internal processes and procedures and make recommendations for improvements. * Consult on escalated support issues and perform root cause analysis to fully understand and resolve issues. * Gain a deep understanding of assigned firm business models and tailor approach to best support them. * Demonstrate agility and flexibility to work on or support special projects as needed and by successfully navigating daily competing priorities. The Minimum Qualifications * High School Diploma or GED * 3+ years of experience in financial services with strong knowledge of core life insurance products * Exceptional verbal and written communication skills * Strong analytical and problem-solving skills * Provides and promotes a best-in-class service experience * Effectively navigates through an ever-changing environment * Ability to work quickly and independently with strong attention to detail and sensitivity to deadlines * Knowledge of company products and services * Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment * Demonstrates ability to analyze information and use data to drive key communications and decisions * Identifies and communicates process improvement ideas with colleagues that creates efficiency, reduces risk, and/or improves quality * Ability to communicate difficult decisions or negotiate with others to reach mutually beneficial solutions; seeks win-win solutions without damaging relationships * Effectively able to collaborate with supporting business areas to seek options and resolve issues in a timely manner, respectful of procedures * Ability to support team and business coverage needs - notably around peak business months and commission close dates * Salary range $48,000 - $65,000 with bonus opportunity Commensurate with experience The Ideal Qualifications * Bachelor's degree * Life case management and/or underwriting experience * 4+ years of related relationship management experience Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual Financial Group, Springfield , Relationship Manager, Executive , Springfield, Massachusetts

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