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Relationship Manager

Company: MassMutual
Location: Springfield
Posted on: January 12, 2022

Job Description:

  • Support the day-to-day operations activities of our core Life New Business organization, delivering tailored, concierge-level service to aligned field partners.
  • Act as liaison between MMFA firm new business staff and internal teams to drive resolution on all service issues, escalations and exception requests.
  • Develop strong partnerships and relationships with agency new business staff by facilitating regularly scheduled calls and maintaining open and consistent lines of communications.
  • Identify opportunities for improvement and deliver feedback and coaching to improve knowledge, experience and ease of doing business.
  • Act as a subject matter expert and steward for core Life New Business & Operations.
  • Partner with Compliance, Field Risk Management and other business partners on regulatory matters and risk management escalations impacting our firms.
  • Produce and distribute daily, weekly and/or monthly reports and communications related to our service level expectations and performance metrics.
  • Identify gaps in internal processes and procedures and make recommendations for improvements.
  • Consult on escalated support issues and perform root cause analysis to fully understand and resolve issues.
  • Gain a deep understanding of assigned firm business models and tailor approach to best support them.
  • Demonstrate agility and flexibility to work on or support special projects as needed and by successfully navigating daily competing priorities.The Minimum Qualifications
    • High School Diploma or GED
    • 3+ years of experience in financial services with strong knowledge of core life insurance products
    • Exceptional verbal and written communication skills
    • Strong analytical and problem-solving skills
    • Provides and promotes a best-in-class service experience
    • Effectively navigates through an ever-changing environment
    • Ability to work quickly and independently with strong attention to detail and sensitivity to deadlines
    • Knowledge of company products and services
    • Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
    • Demonstrates ability to analyze information and use data to drive key communications and decisions
    • Identifies and communicates process improvement ideas with colleagues that creates efficiency, reduces risk, and/or improves quality
    • Ability to communicate difficult decisions or negotiate with others to reach mutually beneficial solutions; seeks win-win solutions without damaging relationships
    • Effectively able to collaborate with supporting business areas to seek options and resolve issues in a timely manner, respectful of procedures
    • Ability to support team and business coverage needs - notably around peak business months and commission close dates
    • Salary range $55,000 - $75,000 with bonus opportunity **Commensurate with experience**The Ideal Qualifications
      • Bachelor's degree
      • Life case management and/or underwriting experience
      • 4+ years of related relationship management experience
        MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual, Springfield , Relationship Manager, Executive , Springfield, Massachusetts

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