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Marketing Lead/Manager, National Operations

Company: Compass
Location: Agawam
Posted on: January 16, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

Our National Operations team is looking for a team member to own a combination of long-term projects and daily operational activities while collaborating with the Regional Marketing, Product & Engineering, Business Intelligence and the greater Operations organization. You will play a defining role for the Marketing organization by identifying workflow optimization opportunities for product development, refining marketing policies, processes and scaling best practices.

Your superpower is identifying service and efficiency gaps, effectively managing projects and building strong relationships with regional partners to meet shared goals. You will succeed by applying thoughtful prioritization and project management tactics and utilizing data to inform your day-to-day decision-making.

At Compass You Will

  • Identify opportunities to create greater operational efficiency, increase customer sentiment and reduce pain points through innovation and process optimization
  • Ensure successful market-level roll-outs before, during, and after a program or product goes live in a Compass market
  • Establish relationships and regular communication with stakeholders, serving as the primary point person for initiatives
  • Lead go-to-market efforts (e.g., training, communication, feedback gathering) in coordination with operations, market-level leadership, product, and product marketing
  • Following launch, ensure market stabilization for customers and staff, including troubleshooting, feedback gathering, and empowering local teams to be self-sufficient
  • Measure success and performance of new or ongoing initiatives
    What We're Looking For
    • 5+ years experience in Marketing Operations, Business Operations, Strategy & Planning or similar role. Experience working in technology companies is a big plus
    • Experience rolling out products, processes, and/or projects at scale
    • Enthusiastic self-starter with a willingness to operate at both highly strategic levels - to define and improve upon release strategies - and also at very tactical levels, such as partnering with staff and customers on product training, troubleshooting, or feedback
    • Outstanding communication skills - written and verbal - with the ability to tailor communications for different audiences and manage challenging cross-functional stakeholder relationships
    • Ability to prioritize, problem-solve, multitask, delegate, and work independently in a dynamic, rapidly changing workplace with a bias towards action
    • Understands how to escalate issues, anticipate and make trade-offs, balance the business need versus other constraints, and maximize great customer experiences
    • Resourceful and detailed project manager who can adapt and manage regional nuances
    • Demonstrates skills and confidence in weighing risk and providing recommended solutions
      Do your best work, be your authentic self.

      At Compass, we believe that everyone deserves to find their place in the world a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

      Notice for California Applicantsby Jobble

Keywords: Compass, Springfield , Marketing Lead/Manager, National Operations, Executive , Agawam, Massachusetts

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