District Manager- Work from Home

Company: Select Express & Logistics
Location: Springfield
Posted on: May 13, 2022

Job Description:

District ManagerSelect Express & Logistics/Go Configure is the nations fastest growing provider of customized nationwide delivery solutions - servicing many well know retailers. We are looking for District Manager your area with some extended territory.The ideal candidate is a well-rounded individual with experience working in a home delivery/assembly or logistics industry. District managers should possess operational experience and be able to act as a solution resource for our clients. The District Manager will essentially act as an expert on all products and services provided by our company to our customers within the designated market. This is not a sales position.The District Manager will manage their assigned districts comprised of client stores, customers, and independent contractors to deliver exceptional service and maximize profitability.Resource Evaluation, Recruitment, and Contractor Vetting Evaluation of district needs and procurement of resources to ensure adequate coverage Assist in recruitment of technicians by screening 1099 technicians Provide system, process, and service expectations for new contractors Accompany technicians or initial service orders for proper evaluation and skill developmentService Provider Development, Mentoring, and Support Maintain a good business relationship with current contractors Coach to improve contractor service performance and compliance Promote new products, program awareness and potential opportunities while providing product expectations, resources and skill set development Perform contractor audits and service quality inspections Work to improve efficiencies and develop contractor business/ growth Identify negative trends, behavioral issues and provide a plan for improvement and/or replacement Drive the expectations of Select Express & Logistics, LLC / Go Configure, LLC and our customersP&L Profit and Loss Manager to evaluate and execute sound financial decisions to ensure profitability Understand and be able to positively impact aspects of P&L Negotiate contractor commission rate, commission increase, and coverage agreements Process special pay requests and provide resolution to bill amount and commission disputesBusiness Development, Client and Store Relationships Maintain good business relationships with our clients, stores and mutual customers to provide exceptional service experience and continuously improve confidence Conduct frequent store visits and actively participate in meetings, company initiatives, and special projects Master all current and new products and establish efficiencies needed to serve in multiple roles and environments Function as initial point of contact for store and client to prevent further escalation and ensure absolute and immediate solutions. Evaluate current relationships and recommend any identified changes, improvements and or opportunities with Strategic Planning team Understand and uphold all Select Express & Logistics, LLC / Go Configure, LLC and client expectations, business practices and service level agreements Possess the skill and aptitude to successfully operate as your business Maintain all applicable system settings and administer service provider detail to ensure proper support of client with a focus on the highest quality service Conduct frequent store visits and actively participate in meetings, company initiatives, and special projectsHigh-Level Escalations District Managers will assist in mediation, inspection, and resolution of damage claims.Education and Experience High School Diploma required College, Certification or Vocational Equivalent desired Three or more years of service industry experience Two or more years of supervisory experience desired Experience in Team and Project Management Possess and maintain a valid drivers license and automobile insuranceDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified.

Keywords: Select Express & Logistics, Springfield , District Manager- Work from Home, Executive , Springfield, Massachusetts