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General Manager

Company: Festival Fun Parks, LLC
Location: Springfield
Posted on: May 12, 2022

Job Description:

Located in Springfield, OR Job Title: Lab General Manager Level 1 Department: Lab Admin Reports To: Regional Vice President FLSA Status: Exempt SUMMARY: The Lab General Manager 1 is responsible for the overall direction, coordination, and evaluation of a lab or service center that produces up to 250 jobs per day. The General Manager 1 carries out management responsibilities in accordance with the organization's policies and applicable laws while maintaining the execution of high quality lab services. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for running the location safely and efficiently. Oversees laboratory safety and ensures that the laboratory remains in compliance with all local, state and federal regulations. In cases where non-compliance is found, documents the instances as well as how they were abated. Leads the location to meet performance and deliver on goals and objectives. Assigns duties, prepares work schedules and expedites work flow. Maintains and repairs equipment. Requests assistance as needed. Works in all areas of the lab as needed to meet production requirements. Responsible for reviewing and approving vendor invoices up to $500.00. Complete employee performance review/evaluation and recommend salary revisions. Follows Ringisho process when needed. Reviews and analyzes DVI reports, audits spoilage, key indicator reports to determine cause of quality or production issues. Identifies areas of the lab processes which are not performing to standard and establishes necessary root-cause analyses to create permanent corrective actions. Analyzes operational data. Develops and implements action plans to meet KPIs. Ensures all employees are appropriately trained to meet and achieve performance standards. Increase the profitability and growth of the location. Accurately manage operational cost and adhere to labor guidelines. Forecasts staffing needs accurately based on available information. Appropriately adjusts staffing levels up or down to meet the business plan. Assists in the development of standard operational and working procedures and observes worker to ensure compliance with procedures. Plans and directs employee training required to stay abreast of new product introduction. Leads the Safety initiative and is committed to creating a safe working environment for all employees. Ensures staff completes appropriate safety training such as new hire and annual safety training, LOTO and other related courses. Maintains a highly responsive customer approach providing excellent service and quality. Maintain a team-oriented working environment. Foster an environment of training & development to allow continuous career growth. Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Partners with the local Salesforce to develop and maintain new customer relationships.Creates a positive culture that embraces diversity and identifies morale issuesFollows all company policy and procedures to ensure safety and security of the employeesOther duties as assigned. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in-group problem solving situations. Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Participates in meetings. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed. Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results. Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others. Improves processes, products, and services. Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals. Diversity - Shows respect and sensitivity for cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce. Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. -Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Benefits organization through outside activities. Supports affirmative action and respects diversity -Attendance/Punctuality - Is consistently at work and on time. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: High School Diploma required. Associates or Bachelor's Degree preferred. EXPERIENCE: 3 years of previous supervisory experience; preferably in ophthalmic lab. Strong planning, business acumen and implementation skills. Demonstrated communication or client relations skills strongly preferred. Familiarity with financial reports KNOWLEDGE, SKILLS AND ABILITIES: Results oriented with the ability to manage multiple priorities. Ability to manage a Team Good understanding of production processes and quality control. Ability to monitor performance of individuals or processes and take corrective action to make improvements. Familiarity with manufacturing machines and tools used in production. Must be available to work a variety of shifts, Saturdays and Sundays and some Holidays when needed. Ability to read and write English well. Computer skills to include; windows, MS office, Excel and experience with complex software systems or ability to learn.

Keywords: Festival Fun Parks, LLC, Springfield , General Manager, Executive , Springfield, Massachusetts

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