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Program Management Director

Company: MassMutual
Location: Springfield
Posted on: August 4, 2022

Job Description:

The TeamThe Policy & Life Insurance Analysis (PLIA) Team is looking for an experienced Program Manager to support solutioning of non-migration options for legacy policies. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. In addition, you will have a strong talent for project coordination and delegation and are motivated by the desire to optimize productivity and nurture program success from inception to completion. Do you want to be part of a culture of collaboration and inclusion and also have fun while making an impact? If this sounds like a fit, we're looking to hire a PLIA Program Management Director to join our ETX PLIA Team:Responsibilities:

  • Assisting to overseeing the achievement of larger organizational goals through coordination of efforts between different projects and multiple workstreams.
  • Work across workstreams to keep initiatives on track, remove roadblocks, and manage PLIA relationship with vendors
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Maintain organizational standards of satisfaction, quality and performance
  • Work closely with internal and external stakeholders, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
  • Identify key requirements needed from cross-functional teams and external vendors
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  • Identify risks and opportunities across multiple projects within the department
  • Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
  • Provides support to the successful transitioning of blocks of business during post-acquisition migration activities
  • Will hire support staff (as necessary) and manage/lead them to deliver departmental/organizational results
  • Ability to read and synthesize financial data, metrics and related quantitative and process informationThe purpose of PLIA is to develop and implement a strategic vision for exception policy management. This analytical framework will identify such policies, standardize processes and workflows so that they will be integrated with our standard migration execution. In addition, the framework will allow for collaboration with a broad group of stakeholders (e.g., actuarial, sales, compliance, and others) in order to implement alternative inforce policy management approaches.The Impact:Accountability
    • Act as the point of contact for PLIA project development, coordination and completion providing reliable, accurate information and deliverables in a timely manner
    • Provide executive-level deliverables that will be used for enterprise level reports and updates to the Platform Transformation Team, ELT and Board of DirectorsAgility
      • Be able to be nimble, confident and able to adjust in an ever-changing environment
      • Understand and embody the concept of "we are the music makers and dreamers of the dream"Business Acumen
        • Continuously search for new ways to strategize, implement, and maintain program initiatives that adhere to organizational objectives
        • Use expertise to assist with multiple project teams across the enterprise, ensuring PLIA and organizational goals are reachedCommunication
          • Listen to management and stakeholder (i.e. Product, Actuarial, et al) input, interests, needs and convey information across the enterprise in a timely and transparent manner
          • Display confidence and gravitas when presenting analysis and other information to all levels of the organizationCourage
            • Be able to utilize a data-driven and process-oriented methodology to challenge the status quo
            • Acknowledge inadvertent errors or mistakes without placing blame on others and finding a correct path forwardThe Minimum Qualifications
              • Baccalaureate degree in any field or relevant experience
              • 8 years of experience within insurance transformational project management initiatives
              • Previous stakeholder management skills
              • Customer-centric while aligned to corporate objectives
              • Exceptional leadership, time management, facilitation, and organizational skills
              • Outstanding working knowledge of change management principles and performance evaluation processesThe Ideal QualificationsPrior experience/skills/knowledge:
                • PMP or CAPM certification
                • Strong ability to process engineer/reengineer
                • Proven proposal writing experience
                • M&A program/project management experience
                • Ability to think strategically and see the 'big picture'
                • Have a thirst for knowledge and desire to develop into a leadership roleWhat to Expect as Part of MassMutual and the Team
                  • Regular meetings with the Policy & Life Insurance Analysis team, and internal stakeholders including Actuarial, Finance, Product, offshore operations
                  • Focused one-on-one meetings with your manager
                  • Access to mentorship opportunities
                  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
                  • Access to learning content on Degreed and other informational platforms
                  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefitsTarget job Salary: 97,800.00 - 170,200.00 USD Annual#LI-DM2About MassMutualWe've been around since 1851. During our history, we've helped millions of people find financial freedom, offer financial protection, and plan for the future.Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. MassMutual was recognized as an Ethisphere 2021 World's Most Ethical Company, a Top Place to Work in 2021 according to The Boston Globe and named among America's Best Employers for Diversity according to Forbes 2021. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge statusMassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Keywords: MassMutual, Springfield , Program Management Director, Executive , Springfield, Massachusetts

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