Manager, Participant Training Services
Company: ISO New England
Location: Holyoke
Posted on: January 24, 2023
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Job Description:
Manager, Participant Training Services
ISO New England Inc., One Sullivan Road, Holyoke, Massachusetts,
United States of America
Req #761
Monday, January 9, 2023
As the Manager, Participant Training Services, you will help
national and regional businesses be better prepared for the
exciting changes taking place in New England's electricity industry
as it heads further down its clean energy path. You will lead a
team of instructional designers and analysts dedicated to making
technical processes and practices more understandable for the
individuals responsible for doing business with ISO New England on
a regular basis. You and your team are responsible for designing
and developing external, industry-facing training solutions to
achieve ISO's objective of providing technical support to the
region's electricity stakeholders.
How you will make an Impact
Manage staff to ensure optimal results for training projects that
support the company and its industry participants. Support the
instructional designers on the team by monitoring performance,
providing coaching, and developing professional development
opportunities.
Proactively identify training needs by conducting training needs
assessments for the organization and managing the Participant
Relations and Services Department's training plan. Evaluate and
prioritize training requests, and develop training requirements for
industry stakeholders using research and learning innovations.
Design and develop training programs and online training modules.
Review and approve learning design documents, project plans, and
final deliverables. Oversee the coaching of instructors and
train-the-trainer classes, practice sessions for instructor-led
training, and pilot testing online training modules.
Provide project supervision and ensure delivery of quality,
cost-effective and on-time training solutions.
Evaluate training effectiveness by analyzing results to identify
the need for corrective action and opportunities for improvement.
Provide training approach recommendations to department director
and ensuring the developed trainings meet business needs.
What we are looking for
Bachelor's degree in a learning area (e.g., instructional design,
instructional technologies, education), or in a related business
field (e.g., communications, marketing, organizational
development). Additional experience or education in Engineering,
Economics, or other technical field with evidence of the ability to
understand complex regulatory frameworks such as the bulk power
system and wholesale electricity markets is a plus. Advanced degree
desirable.
Experience applying adult learning principles (such as ADDIE
Systemic Approach to Training) to the creation of learning products
in a professional setting
Proven project planning and management for multiple concurrent
projects and priorities; ability to meet commitments under tight
deadlines
Excellent verbal and written communication skills and strong
facilitation skills
Strong internal and external stakeholder orientation
Vendor contracting, budgeting, and management experience is a
plus
Clarity of purpose is the starting point for all success. The ISO's
mission, vision, and values define our purpose-these values serve
as the cultural cornerstones of theorganization.
Mission: Through collaboration and innovation, ISO New England
plans the transmission system, administers the region's wholesale
markets, and operates the power system to ensure reliable and
competitively priced wholesale electricity.Vision: To harness the
power of competition and advanced technologies to reliably plan and
operate the grid as the region transitions to clean energy.Values:
Expertise, Respect, Innovation, Dependability and CollaborationWhat
We Offer: Located in Holyoke, MA amid the picturesque Pioneer
Valley of Western Massachusetts, our employees get the best of both
rural and urban living, enjoying day-to-day local community culture
and conveniences with drivable access to big city amenities. Our
competitive base salaries, performance-driven bonus incentive
offering, as well as a variety of health, wellness, and
professional development benefits underscore the value we place in
our employees. Beyond our comprehensive medical, dental, and vision
plans, we encourage continuous learning through our training and
tuition reimbursement programs and support work-life balance with
flex hours, hybrid work models for most roles, and paid vacation
and holidays. Our benefits strive to fulfill the needs of our
employees across life's stages, with paid parental time off, health
and wellness programs, 401k with company match, and a retirement
plan. For the convenience of our employees, we offer complimentary
access to our onsite fitness center and a cafeteria with free
coffee. COVID-19 Policy: Employee safety and well-being is a
priority at ISO New England. To safeguard our teams and the
important work they do, ISO New England has a mandatory COVID-19
vaccination policy.Equal Opportunity: We are proud to be an EEO/AA
employer. Applicants for employment are considered without regard
to race, creed, color, citizenship, religion, sex, sexual
orientation, marital status, national origin, age, disability,
status as a veteran, Vietnam Era Veteran, or being a member of the
Reserves or National Guard.
Drug Free Environment: We maintain a drug-free workplace and
perform pre-employment substance abuse testing.
Social Networking Notice: ISO New England reserves the right to
review the candidate's postings on any social networking site
accessible in the public domain as part of the candidate assessment
process.
Other details
Pay Type
Salary
Telecommute %
60
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Keywords: ISO New England, Springfield , Manager, Participant Training Services, Executive , Holyoke, Massachusetts
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