Director Of Hospice - 15000 Sign-On Bonus

Company: The Overlook
Location: Springfield
Posted on: January 24, 2023

Job Description:

Job DescriptionPOSITION TITLE: Director of Hospice ServicesFLSA STATUS: ExemptREPORTS TO: Executive Director of Home Health and HospiceSUPERVISES: All Hospice Team Members, Direct and Indirect reportsDEPARTMENT: Hospice ServicesENTITY: OVNA**$15,000 Sign-On Bonus (based on FTE)POSITION SUMMARY:The Director of Hospice Services is responsible for all aspects of Hospice services for The Overlook. They are charged with growing the organization across via effective partnerships, marketing and excellence in care while maintaining a careful eye towards maintaining the highest standards of compliance with the State and Federal regulations and promoting excellent relationships with all primary constituencies-patients and families, Team Members, referral partners, and the communities we serve.The Director of Hospice Services develops short and long-term hospice service goals and plans ensuring alignment with broader Overlook priorities, plans and goals. Utilizes metrics and organization vision to lead and direct strategic practices and standards. Develops and implements Hospice services practice standards and guidelines. Partners across The Overlook continuum to ensure maximum opportunities to provide our services.PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:OVNA Leadership Team MemberServes as a member of the OVNA Leadership team providing strategic direction on Hospice related matters. Works effectively as a team member in a dynamic executive environment and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem-solving skills.Financial ManagementDrives the development of annual goals and the budget and is responsible for meeting those goalsReviews financial indicators and implements action and modifications when warranted. Maintains clear expectations of accountability with direct reports. Communicates with managers to resolve various issues related to staffing, utilization of Hospice services, equipment and supplies, and interdepartmental processes and hand-offs.Prepares update reports for monthly Board of Director meetings.Sales and MarketingDevelops and implements plans to grow the reach of the Overlook Hospice organization.Develops and maintain relationships with referral partners.Works with the Director of Business Development and Marketing and team of community liaisons to position Overlook Hospice for Growth.Operations ManagementEnsures the Hospice organization operates efficiently and effectively, while maximizing profitability and growth. Ensures improved operational integration of home health, hospice and palliative services with system services. Recommends changes to administrative policies to achieve strategic objectives.Directs and oversees the development of the organization's operational policies, program objectives, and initiatives.Implements and makes recommendations for changes to policies, branch goals/objectives, and work processes annually.Identifies common opportunities for standardizing processes to achieve a consistent experience for all served. Develops strategies to ensure premier patient satisfaction. Leads development of standards to facilitate effective utilization of electronic health records. Assists leaders in administering, directing and coordinating the activities of the hospice staff to achieve strategic objectives.Ensure the appropriate scope of the Quality Assurance and Performance Improvement Program as required by program regulations.Performs patient visits as/if necessary.Other roles, responsibilities and duties as assigned by the Executive Director of Home Health and Hospice.Ethics and ComplianceRegularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities. Serves as a role model and mentor to operation leaders.Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls. Regularly informs and updates staff on organizational and industry issues. Coordinates the provision of hospice care activities to ensure patient care is provided in accordance with regulatory, statutory and legal standards. Reviews pending legislation on local, state and national levels for impact on health care; and when appropriate, enlists support to influence effective legislation. Develops and implements policies and protocols, which comply with all laws and regulations that are required for compliance with the Conditions of Participation and the reimbursement guidelines for each agency.Reviews complaints and grievances per Hospice policy and makes oral/written reports to the CEO/COO when appropriate.Adheres to the organization's Standard of Conduct and all other policies and procedures.Reports any violation of the organization's federal or state laws and regulations.Quality Care and Patient SatisfactionOversees Hospice operations to ensure compliance with established corporate objectives and the delivery of optimal hospice care services. Takes administrative calls as assigned, solving problems and making appropriate policy interpretations to ensure quality care to patients.Monitors progress toward hospice patient satisfaction goals and recommends and implements corrective actions as necessary. Establishes and implements key quality metrics to evaluate the quality of patient care. Participates in ongoing continuous quality improvement education and trainingEnsures that the continuity and quality of care for patients and families for all components of the program are well coordinated and monitored.Maintains lines of communications between the team members and patients/families, physicians, other health care providers and other community agencies.Assures that clinical documentation accurately reflects both the care delivered and patient condition and participates in the development of the plan of care for patients/families.Periodically attends care conferences with the patients and/or families and the interdisciplinary teams to ensure high levels of effectiveness.Ensure the proper provision of education, information and/or training for patients/families and team members for specific care or procedures performed in home care.Performs joint patient visits with team members as appropriate.Responds to inquiries or situations involving patients/families, team members or supporting professionals as needed.People ManagementEnsures the engagement of Team Members across the organization through the use of The Overlook's Guiding Principles and Culture of Excellence. Ensures HR policies are administered consistently across function. Organizes hospice service areas through appropriate structure and delegation of functions. Identifies succession planning needs.Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Recommends and implements changes as needed to comply with accrediting or performance standards.Partners with People & Culture to ensure the hiring and retention of the Talent necessary to achieve organizational goals.Team Member Training and EducationEnsures the appropriate Team Member training and development specific to agency and individual team member needs.Ensures effective oversight and development of direct report personnel and uses results to develop and implement appropriate education and training courses to achieve and maintain compliance with Medicare Hospice benefits.Attends and participates in workshops, seminars, etc., to keep up to date on current regulations and changes in the health care field and ensures other do the same.QUALIFICATIONS:Bachelor level Registered Nurse in good standing in the State of Massachusetts requiredMaster's degree or equivalent years of education and experience preferredMinimum of 5 years serving in Hospice field - requiredMinimum of 3 years in leadership/supervisory position requiredDemonstrated track record of excellence in motivating, managing and leading teamsExcellent organizational and interpersonal skillsKnowledge of:Best practices for Hospice Services.Hospice regulations and procedures.Quality improvement implementation.Required team member qualifications, educationCare plans, patient/family assessments, and discharge planning requirements.Clean Driving Record and ability to travel as neededPHYSICAL REQUIREMENTS/WORKING CONDITIONS:Primary work will be performed indoors in an office setting, may be exposed to the elements (heat, cold, rain, snow); walking and standing frequently; occasional lifting of up to 35 pounds.COMMUNITY OVERVIEW:The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14 Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable " Village Center"environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook's bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.THE OVERLOOK WAY:All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and " Do what's best for thosewe serve." Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionallyRespect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define itCompassion: understanding and empathy for othersCreativity/Innovation: thinking wildly, planning accordinglyGrace: putting people at ease, without compromising performance or outcomesJUST SOME OF OUR BENEFITS AND PERKS:Solid Track Record of PromotingTeam Members from withinPlenty of Free ParkingFree Daily Lunch onCampusVacation, Sick, Holiday Time + Floating HolidaysTravel ReimbursementProfessional DevelopmentFlexible Spending and Health Reimbursement AccountsEmployee Assistance ProgramsTuition ReimbursementShort + Long Term Disability, Life InsuranceMedical, Dental, and Vision InsuranceAccess to Fitness Center, Pool, and Onsite MassagesIn compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.IND1COMMUNITY OVERVIEW:The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14 Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable " Village Center"environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook's bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.THE OVERLOOK WAY:All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and " Do what's best for thosewe serve." Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionallyRespect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define itCompassion: understanding and empathy for othersCreativity/Innovation: thinking wildly, planning accordinglyGrace: putting people at ease, without compromising performance or outcomesJUST SOME OF OUR BENEFITS AND PERKS:Solid Track Record of PromotingTeam Members from withinPlenty of Free ParkingFree Daily Lunch onCampusVacation, Sick, Holiday Time + Floating HolidaysTravel ReimbursementProfessional DevelopmentFlexible Spending and Health Reimbursement AccountsEmployee Assistance ProgramsTuition ReimbursementShort + Long Term Disability, Life InsuranceMedical, Dental, and Vision InsuranceAccess to Fitness Center, Pool, and Onsite MassagesIn compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.afrdme83qo

Keywords: The Overlook, Springfield , Director Of Hospice - 15000 Sign-On Bonus, Executive , Springfield, Massachusetts