Account Manager

Company: Cambrex
Location: Agawam
Posted on: January 27, 2023

Job Description:

CambrexLocations: Agawam, MassachusettsCategories: Business OperationsReq ID: 2894The Account Manager will act as a liaison between the client and the operations team to effectively communicate expectations & foster relationships. This role will assist in customer relations and daily activities to effectively service client accounts & maintain quality service levels.

• Generate technical reviews of proposals, protocols, procedure as needed.
• Establish productive, professional relationships with key personnel in assigned customer accounts to source new diversified business opportunities using solution selling techniques.
• Manage accounts, contacts and quotes, etc. in the Customer Relationship Management platforms and keep CRM information current.
• Communicate effectively with internal personnel, as well as external customers.
• Build teamwork within department and all other company departments.
• Represent department and the organization favorably, and in accordance with established Company standards and associated attributes at all times.
• Ability to assist in initiating technical proposals within Salesforce.
• Accept, complete and report on special assignments within the agreed upon timeframe.
• Manage communications surrounding project setup, oversight of sample receipts, monitoring project status and ensuring that samples are collected, analyzed, documented and reported in conformance with client requirements.
• Routinely contact clients to clarify any discrepancies with received samples, test request forms (TRF), and all associated documentation needed to ensure expedient sample submission.
• Work directly with Accounts Receivable to ensure timely payments and to keep accounts current.
• Schedule meetings with the client and Cambrex SME to define details of the scope of work requested, prepare and send routine proposals to the client to achieve monthly, quarterly and EOY goals as defined by Cambrex Management.
• Manage & monitor project schedules and scope of work through communication with the client, operations and management; may lead projects based on department need.
• Create, oversee and follow-up with the customer on project deliverables by communicating and submitting project status reports to the customer and Cambrex Management to ensure customer satisfaction.
• Responsible for communication of scheduling sample preparation, analysis activities based on customer's requests and conveying SME interpretation of data on final reports to customers.
• Follow all policies, Standard Operating Procedures (SOPs) and promote cooperation and teamwork among staff.
• Other duties as assigned by Management
• You will be required to be on site when requested for Agawam activities, client meetings, audits, training, etcEducation & Experience
  • Associate's degree or High School Diploma with 3+ years of client services experience, or a Bachelor's degree with 1+ years of client services experience.Required Knowledge/ Skills/Abilities
    • Basic understanding cGMP requirements and scientific terminology
    • Understands the importance of following all company SOPs
    • Strong problem-solving abilities
    • Requires intermediate understanding of project management and client services skills to build and maintain client relationships
    • Knowledge of business English, correspondence formats, spelling and grammar sufficient to proofread materials and to ensure the accuracy and completeness of written communications
    • Good Salesforce experience.
    • Basic business acumen
    • Detail-oriented, organized and applies effective time management skills in order to meet all deadlines. Able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment.
    • Effectively utilizes Salesforce
    • Excellent computer skills, including Microsoft Word, Excel, and Outlook, and Internet with experience working with various templates and styles.
    • Ability to work independently, complete assignments and resolve problems.
    • Able to communicate clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good English speaking skills, fluency and understandability.
    • Understand and maintain confidential nature of customer, organization and employee information.
    • Able to read work-related documents and understand instructions and reports.
    • Able to understand client services role in current business model and work with interdependencies of microbiology, analytical and cleanroom services.
    • Communicate clearly and effectively both orally and in writing with clients and other employees.
    • Ability to work in a regulated environment (FDA/DEA/OSHA) and strictly follow procedures.
    • Ability to clearly and concisely document all work activities in a timely manner utilizing existing forms and records. Writes legibly.
    • Perform basic math functions to include product accountability and material adjustment calculations and rounding. Basic computer skills.
    • Ability to work effectively within a team environment.Cambrex is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.#cb #LI-LS1PI202163069

Keywords: Cambrex, Springfield , Account Manager, Executive , Agawam, Massachusetts