Company: Planet Fitness Belchertown
Posted on: March 14, 2023
The Assistant Manager will be responsible for assisting in the
oversight of gym operations to ensure an exceptional "Judgement
Free" member experience as well as a financially successful
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high
performing staff consisting of Member Service Representatives,
Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members,
prospective members and guests and ensuring staff follows superior
customer service guidelines.
- Assist with Staff Management and provide backup support to Club
Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a
superior customer experience at all times.
- Assist in resolving or escalating employee issues or
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of
- Assist in ordering of supplies using specific budget based on
- Assist in tracking statistics and reports (weekly, monthly, and
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness
- Experience working as a Member Service Representative at Planet
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during
Keywords: Planet Fitness Belchertown, Springfield , Assistant Manager, Executive , Belchertown, Massachusetts
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