Assistant Manager

Company: Planet Fitness Belchertown
Location: Belchertown
Posted on: March 14, 2023

Job Description:

Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.
Essential Duties and Responsibilities

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• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
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  • Assist in scheduling and supervising staff.
    
    
    
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    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
      
      
      
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      • Assist in resolving or escalating employee issues or concerns.
        
        
        
        
      • Involved in all front desk related activities including:
        
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        • Answer phones in a friendly manner and assist callers with a variety of questions.
          
          
          
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          • Check members into the system.
            
            
            
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            • New member sign-up.
              
              
              
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              • Take prospective members on tours.
                
                
                
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                • Facilitate all member requests, issues and questions.
                  
                  
                  
                  
                • Assist in overseeing cleanliness and maintenance of facility.
                  
                • Assist in ordering of supplies using specific budget based on club requirements.
                  
                • Assist in tracking statistics and reports (weekly, monthly, and annually).
                  
                • Backup support for any employee who is absent.
                  
                  Qualifications/Requirements
                  
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                  • Superior customer service skills, preferably in the fitness industry.
                    
                  • Experience working as a Member Service Representative at Planet Fitness.
                    
                  • Solid supervisory, diplomacy and listening skills.
                    
                  • Basic computer proficiency (Microsoft Suite).
                    
                  • Hard working, enthusiastic and energetic!
                    
                  • Strong problem resolution skills.
                    
                  • Current CPR Certification required.
                    
                  • High school diploma/GED equivalent required.
                    
                  • Must be 18 year of age or older.
                    
                    Physical Demands
                    
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                    • Continual standing and walking during shift.
                      
                    • Continual talking in person or on the phone during shift.
                      
                    • Must be able to occassionally lift up to 50 lbs.
                      
                    • Will occasionally encounter toxic chemicals during shift.
                      

Keywords: Planet Fitness Belchertown, Springfield , Assistant Manager, Executive , Belchertown, Massachusetts