Vice President of Customer Service
Company: VirtualVocations
Location: Springfield
Posted on: March 8, 2025
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Job Description:
A company is looking for a Vice President, Customer Service.
Key Responsibilities
Design and implement a global strategy for customer service that
aligns with business objectives
Lead and develop a diverse team to enhance performance and foster a
culture of customer service excellence
Utilize data analytics to measure performance and drive continuous
improvement in customer service delivery
Required Qualifications
10-15 years of experience in a senior customer service leadership
role, preferably in a global organization
Strong analytical skills with the ability to translate data into
actionable insights
Experience leveraging technology to enhance customer service
experiences
Understanding of diverse cultures and global marketplace
dynamics
Passion for sports and familiarity with the athlete mindset
Keywords: VirtualVocations, Springfield , Vice President of Customer Service, Executive , Springfield, Massachusetts
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