Southern NH Health System - Executive Director, Access & Engagement Systems

Company: Southern New Hampshire Health
Location: Nashua
Posted on: May 14, 2025

Job Description:

Position Overview Southern New Hampshire Health (SNHH) is seeking a forward-thinking, high-impact Executive Director of Access & Engagement Systems to lead a transformational strategy that will shape the future of patient experience, operational performance, and care coordination across our growing organization. This is a mission-critical leadership role that provides direct, high-touch access to SNHH's senior executive team, including the Chief Operating Officer.The Executive Director will be deeply embedded in enterprise-level planning, leadership development, and systemwide decision making, with influence over both daily operations and long-term strategic vision.With oversight of all front-end access functions-Central Scheduling, Pre-Registration, Registration, Financial Clearance, Insurance Verification, Authorization Management, and Financial Counseling-you'll serve as the architect and executor of a truly seamless and equitable access experience from first contact to post-discharge.This role is central to SNHH's present and future success, with opportunities to leave a lasting imprint on how we serve our patients, staff, and communityWhat You'll DoStrategic Leadership

• Build and implement a systemwide access strategy aligned with SNHH's growth, innovation, and value-based care goals.
• Optimize workflows across inpatient, outpatient, ED, ambulatory, and virtual care settings.
• Champion digital access tools like AI, self-scheduling, and omnichannel platforms.Operational Excellence
  • Direct front-end operations with a focus on quality, efficiency, and empathy.
  • Lead enterprise-wide initiatives like eCheck-in and digital appointment optimization.
  • Use data, dashboards, and KPIs to drive performance and accountability.Technology & Innovation
    • Collaborate with IT and EMR teams (Epic/Meditech) to improve system integration.
    • Apply predictive analytics to close access gaps and enhance scheduling.Revenue & Financial Engagement
      • Improve insurance accuracy, compliance, and point-of-service collections.
      • Partner with Finance to reduce denials, boost transparency, and increase front-end revenue performance.Team Leadership
        • Develop and lead a high-performing, mission-driven access team.
        • Foster a culture of empathy, innovation, and continuous improvement.
        • Invest in coaching and leadership development across your teams.Executive Influence
          • Serve as a key voice in strategic planning and executive forums.
          • Align access models with clinical capacity and system growth initiatives.What You'll Bring
            • Education: Bachelor's in Healthcare Administration, Business, or related field required; Master's preferred.
            • Experience: 10+ years in healthcare access or revenue cycle leadership, including 5+ years in a senior or system-level role.
            • Expertise: Proven success in access redesign, digital front-door strategy, and revenue cycle optimization.
            • Skills: Proficient with EMRs (Epic), analytics platforms, and patient engagement tech.
            • Certifications: CHAM, LEAN, CRCR, or similar preferred.Why SNHH?
              • Direct Influence: Report to the COO and impact systemwide strategy.
              • Collaborative Culture: Join a high-trust, mission-aligned leadership team.
              • Hybrid Flexibility: Enjoy a balanced work model with on-site and remote work.
              • Strong Infrastructure: Lead boldly with the support of experienced admin partners.About UsSouthern New Hampshire Health is a progressive, independent health system recognized for clinical excellence, innovation, and community commitment. We believe in empowering leaders, encouraging bold ideas, and supporting inclusive workplaces.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.#MRP

Keywords: Southern New Hampshire Health, Springfield , Southern NH Health System - Executive Director, Access & Engagement Systems, Executive , Nashua, Massachusetts