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Head of Technology Business Management Office

Company: Fin'l Services General, Springfield, MA Boston, MA
Location: Springfield
Posted on: March 18, 2019

Job Description:

As the complexity in the world continues to increase, it’s getting harder to get simple. At Company, our vision is to help people secure their future and protect the ones they love. Within Company Technology, we have undergone some recent changes to simplify our organization to deliver on this vision: We will help Company provide products & services built on the best technology and rooted in the richest, most actionable data. Our combined team will be a source of competitive advantage and strategic differentiation. If this vision excites you, we are seeking a senior leader for our newly formed Technology Business Management (TBM) organization. As the head of the TBM Office, you will be responsible for building and leading a new team accountable for leveraging Apptio and the TBM taxonomy to create transparency to technology spend of over $650M. The leader will be responsible for establishing ongoing processes and governance across the newly combined technology & cx organization to position executives with the knowledge and data to drive business decisions through fact-based tradeoffs of cost, consumption and performance of technology services. The ideal candidate will be inspired by leading change, driving process improvements and delivering results across a large technology organization. This is a great opportunity to be a part of a transformational journey at Company. As we continue to grow our business and look for new ways to engage with customers, technology we will be one of the most important enablers to our success and you can be a part of it. RESPONSIBILITIES: Build new organization accountable for maturing TBM processes, streamlining underlying financial & project-code processes, driving cost efficiencies and managing all associated ‘business of IT’ toolsets for total spend of over $650M Assess and streamline current Apptio taxonomy & model, provide thought leadership in advancing current capabilities and subsequent processes Assess current processes for project-code management, applying thought leadership to streamline with industry best practices Standardize, centralize & govern all IT financial processes (expense management, capitalization, project-code creation, etc.) in partnership with IT Finance Streamline & standardize reporting structure for Run, Grow & Transform for total spend of over $650M In partnership with IT Finance, provide reporting for allocating technology spend back to business channels to senior technology & business executives Manage ‘business of IT tools’ including PPM, Troux, Apptio, Jira, etc. Establish strategic plan to leverage TBM methodology to drive transparency to IT spend, establish KPIs to measure, manage TCO, enabling executives to make informed, consumption-based decision making. Lead education and adoption of TBM across senior leaders in both technology and business, assist technology leaders in understanding value of TBM – driving better insights to their spend and sharing with their business leaders Continue to mature consumption-based allocations driving improved decision making and transparency Be a leader of change, requiring tremendous skills to influence, collaborate and lead in a heavily matrixed environment. CANDIDATE QUALIFICATIONS: 15+ years of IT leadership, business unit, or other functional leadership experience in large corporate environment preferably financial services industry 10+ years of experience managing IT financials of at least $600M of total spend Proven ability to build new teams and processes across large-scale organizations (2,000+ staff) Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information. Experience driving transformational change in large-scale organizations Demonstrated commitment to talent development, building strong, diverse teams Innovative problem solver and strategic thinker, strong business acumen and analytical capabilities. Experienced change management capabilities Strong Executive leadership skills; collaborative partner able to influence and drive accountability across organizational and domain boundaries Proven ability to promote ideas and proposals persuasively, shape stakeholders opinions, project a positive image, work through conflicts and negotiate win/win solutions at senior and executive levels Proven experience developing and improving existing processes with desire to influence change across the IT organization through strategic forward thinking Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams. Excellent communication, presentation, influencing and reasoning skills. Bachelors’ Degree or equivalent work experience Certified Technology Business Management Executive (CTBME) certification preferred Apptio Recognized Technology Business Management (RTBMA) certification a plus Apptio Elite Technology Business Management (ETBMA) certification COMPETENCIES: Business Acumen: Demonstrates knowledge of the interdependencies of key business processes, functions and risks. Identifies and uses the key financial indicators necessary to measure business performance. Knows the competition; is aware of how strategies and tactics work in the marketplace. Identifies and anticipates customer requirements, expectations, and needs. Critical Thinking: Critically and logically evaluates the costs, risks, and benefits of alternatives before coming to a solution. Probes and looks past symptoms to determine the underlying causes of problems and issues. Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions. Takes ownership of problems and stays on top of them until resolved. Execution/Results: Makes quick decisions in high stakes situations, crises, or conditions of uncertainty. Critically and logically evaluates the consequences and implications of alternatives, actions, or decisions. Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded. Engage and Inspire: Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Creates an environment in which performance excellence is rewarded. Change Leadership: Advocates for needed change across the organization that add to our success. Ensures the implementation of change with appropriate communications, goals, resources, metrics and reviews. Takes ownership and personal responsibility for implementing change despite opposition or barriers. Communications: Ability to engage in and mode courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view.

Keywords: Fin'l Services General, Springfield, MA Boston, MA, Springfield , Head of Technology Business Management Office, Executive , Springfield, Massachusetts

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