Senior Director Enterprise Tools
Posted on: May 17, 2019
Since 1851, MassMutual's commitment has always been to help people
protect their families, support their communities, and help one
another. This is why we want to inspire people to Live Mutual.
We're people helping people.
A career with us means you will work alongside exceptional people
and be empowered to reach your professional and personal goals. Our
employees are the foundation of what makes MassMutual a strong,
stable and ethical business. We seek and value unique and varied
perspectives and experiences because we believe we are stronger
when all voices are heard. We invite you to bring your bright,
innovative ideas to MassMutual as we continue to help millions of
Americans rely on each other.
Together, we're stronger.Description------
The lead for the Enterprise Tools will manage a team of internal
and vendor partners responsible for planning, evaluation,
implementation, communication and client training for supporting
middleware and enterprise tools. Significant focus will include
building and maximizing strong working models with our vendors and
the execution of production support responsibilities with a goal
toward maximizing efficiencies and providing stable, scalable
system availability for our business customers. Coordinate
technical studies and evaluation of business area needs and
technological alternatives with IT and business area managers.
Provide specialized technical support and consultation to client
and IT management. Review and recommend technology policy and
assists in the systems planning process. Review, evaluate and
prepare period performance reports of own staff. Perform related
duties as assigned or requested.
- Provide day to day leadership of key vendor support and
deliverables, supported by defined and tracked metrics.
- Collaborate, perform and provide leadership to enable the
attainment of strategy objectives, including the readiness of the
sustaining support organization.
- Model the behaviors for interactions with key partners across
Mass Mutual and set standard for the team to emulate.
- Establish and enforce repeatable practices for core support
- Instills and demonstrates a focus on delivery of high quality
services as seen through the accuracy, currency and availability of
the systems and services within scope of responsibility.
- Lend skill and expertise to partner teams with focus on
- Develop, recruit and train industry knowledge experts to enable
support of business applications.
- At least 8 years experience in technical application space
- At least 6 years experience in a production support role
- A minimum of 3 years' experience in leading teams that involve
oversight of multiple vendor partners, including onshore and
- Authorized to work in the United States without sponsorship now
or in the future.
- College Degree Preferred
Ranked No. 93 in the annual FORTUNE -- 500 Ranking (FORTUNE --
Magazine, June 2018) and recognized as a World's Most Ethical
Company by Ethisphere, MassMutual is guided by a single purpose: We
help people secure their future and protect the ones they love. As
a company owned by our policyowners, we are defined by mutuality
and our vision to put customers first. It's more than our company
structure - it's our way of life. We are a company of people
protecting people. Our company exists because people are willing to
share risk and resources, and rely on each other when it counts. At
MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look
for every opportunity to deliver an experience that is clear, easy,
personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open,
honest and humble and by adhering to the letter and spirit of
applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse
backgrounds, experiences and ideas. We engage and develop people to
their greatest potential.
Work Collaboratively: We work together to achieve results by
actively listening, seeking, understanding and creating solutions
as a unified team driving toward one company, one culture, one
Achieve Results: We focus on winning by exceeding expectations and
getting better - everyone, every day.
For more information, visit www.massmutual.com or find us on
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MassMutual is an Equal Employment Opportunity employer
Minority/Female/Sexual Orientation/Gender Identity/Individual with
Disability/Protected Veteran. We welcome all persons to apply.
Note: Veterans are welcome to apply, regardless of their discharge
Keywords: MassMutual, Springfield , Senior Director Enterprise Tools, Executive , Springfield, Massachusetts
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