Patient Services Representative Dental
Company: North Shore Community Health Inc
Location: Salem
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Description: Work Schedule
Regular hours: Monday – Friday, 8:00 AM – 4:30 PM Expanded hours:
Occasionally one evening per month (Monday–Thursday, 4:30 – 7:00
PM) and one Saturday per month Primary Purpose of Position:
Reporting to the Dental Practice Manager, the PSR is responsible
for administering the day-to-day activities of the dental office,
including: maintenance of the records of patients, assisting
patients in person or on the phone, maintaining the appearance and
order of the dental office, and the recall/recare system. As a team
member at our health center, you will work with staff who are
racially, ethnically and culturally diverse, so being culturally
competent is required. A sense of humor is also very important! The
Organization North Shore Community Health (NSCH) is a highly
accomplished community health organization that prides itself on
its compassionate approach to serving the surrounding communities
with comprehensive and culturally sensitive care. With a strong
commitment to excellence, NSCH provides: Comprehensive primary
care. Dental services. Behavioral health care. Care management.
Pharmacy services. Substance abuse disorder treatment. Nurse care
management. Insurance enrollment assistance. NSCH operates service
sites at Gloucester, Peabody, and Salem Family Health Centers,
ensuring convenient access to care. Additionally, NSCH extends its
reach through school-based health centers within the Salem and
Peabody School Districts. NSCH collaborates with Bentley Academy,
Collins Middle School, Horace Mann School, Bates Elementary School,
and the Peabody Learning Academy for behavioral health services. As
a community-based safety net healthcare provider, NSCH actively
encourages diversity and welcomes staff members who reflect the
rich tapestry of our communities. We highly value the contributions
of our team members and offer a wide range of perks and
comprehensive benefits. These include health and wellness benefits,
tuition reimbursement, loan forgiveness opportunities, and other
appealing benefits. We believe in supporting our employees from day
one, and all eligible staff members can take advantage of these
benefits right from the start of their employment at NSCH. We aim
to foster a supportive and rewarding environment that empowers our
team members to provide exceptional care to our communities.
Mission North Shore Community Health’s mission is to build healthy
communities by providing exceptional care to all. Vision Healthy
People | Vibrant Communities Values Accountability We take our
responsibility to ourselves, each other, and the NSCH Community
very seriously. We understand our individual roles, and positions
of power with respect to how others perceive our roles and actions.
We hold ourselves accountable when we make mistakes–acknowledging
the error, owning it, taking corrective actions, and moving
forward. We follow through on what we commit or resolve to do.
Integrity Integrity is the foundation of healthy relationships. We
are committed to the highest ethical standards: honesty, fairness,
respectfulness, and trustworthiness. We are honorable and
respectful in dealings with others, and we strive to deal honestly,
fairly, and in a respectful, ethical, and trustworthy manner when
in agreement or disagreement. Empathy Empathy is a deep
appreciation for another’s situation and point of view, which is
the basis for the golden rule and our intrinsic sense of justice.
We strive to bring empathy into our interactions with each other
and with our patients. Courage We see courage as the strength of
character to stand up for our convictions and belief system. To
have courage is to have the fortitude to take risks and to extend
one’s behaviors, actions, and thoughts beyond one’s comfort zone.
We appreciate that courage is often required to compromise. Courage
is a state of mind to face adverse, difficult, and challenging
situations with confidence and positive energy. Respect NSCH holds
its patients in the highest regard. We provide care that is
respectful of and responsive to individual patient needs and
values. We take the time to listen to concerns, understand what is
important, and provide appropriate solutions and care. We do this
through coordination and integration of care, collaboration, and
teamwork. Commitment NSCH is committed to the health and well-being
of its community, patients, and staff. We demonstrate this
commitment by constantly striving to align our actions with our
mission, vision, and values. EEO Statement: We, North Shore
Community Health (NSCH), are an equal employment opportunity
employer. Our goal is to have a diverse workforce representative of
all people, at all job levels, in the organization. We do not and
will not make any personnel decisions (like recruiting, hiring, job
assignments, and promotions) based on age, color, national origin,
citizenship status, physical or mental disability, race, religion,
creed, gender, sex, sexual orientation, gender identity, gender
expression, genetic information, marital status, status with regard
to public assistance, veteran status, or any other characteristic
protected by federal, state or local law. Essential Functions:
•Greets incoming patients with a warm, friendly smile •Communicate
with patients by phone or in person to schedule accurate dental
appointments per office policy and procedures. •Registers patients
by verifying that the patient's record is up to date, accurate, and
scanned. •Makes appropriate insurance & patient personal data
(address & phone number)changes in computer systems and on the
patient's chart. •Ensures that the patient's medical history is
updated yearly. •Informs patients of all office policies and
protocols. •Schedule follow-up/recall appointments, as necessary.
•Follow up on no-show/cancellation of appointments. •Maintain
smooth workflow between dentists, assistants, and patients.
•Complies with federal and local laws in ensuring patient privacy &
HIPAA. •Relay patient’s complaints (billing, clinical, or
otherwise) to the Dental Practice Manager •Monitors office supplies
and requests office supplies when needed. •Discusses and collects
fees; issues cash receipts when monies are collected. •Confirm the
next day’s appointments. •Perform various office tasks as necessary
and other duties as assigned, such as assisting in treatment rooms
as needed. Requirements: Bilingual in Spanish/Portuguese and
English High school graduate Demonstrated work history of
reliability, good attendance, and positive attitude Detail-oriented
and thorough Willingness and ability to learn new technologies –
Digium/Switchvox phone system, GE Centricity for medical
appointments, Dentrix for dental appointments Ability to
communicate effectively with diverse staff and patients Warm and
professional telephone manner, good memory, and patience Ability to
multitask and follow up to complete tasks Ability to be courteous,
efficient, effective, and patient in a fast-paced environment
Maintain strict adherence to the NSCHI Confidentiality policy
Incorporate NSCHI Mission and Values into daily activities Comply
with all NSCHI personnel policies and procedures As a health
center, NSCH expects all employees to receive all required
vaccinations and health screenings yearly. Moreover, as a condition
of employment, all employees are expected to be vaccinated against
COVID-19, including providing proof of having received the COVID19
vaccine, unless a religious or medical exception is granted. All
prospective employees must be vaccinated before their first day of
employment, and proof of vaccination record must be provided with
prehire paperwork. To request an accommodation from the vaccine
requirement or if you have any questions about this mandate, please
contact the Human Resources Department at hr@nschi.org. North Shore
Community Health is dedicated to building a diverse workforce. Are
you excited about this role but feel that your past experience does
not align perfectly with every requirement in the job description?
We encourage you to apply! Your skills may be suited for this or
other roles here at North Shore Community Health. Living on the
North Shore With facilities in Salem, Peabody, and Gloucester, NSCH
offers access to New England’s Coastal charm just thirty minutes
outside Boston. The North Shore is connected to the city via the
Rockport Commuter Rail line, which makes stops in Salem and
Gloucester. The North Shore has plenty to offer, with a rich
history and a thriving cultural scene. For Information, Please
Contact: Talent Acquisition Department North Shore Community Health
TalentAcquisition@nschi.org
Keywords: North Shore Community Health Inc, Springfield , Patient Services Representative Dental, Healthcare , Salem, Massachusetts
