Certified Senior Pharmacy Technician
Company: WALGREENS
Location: Rutland
Posted on: March 5, 2026
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Job Description:
Customer Experience Engages customers and patients by greeting
them and offering assistance with products and services. Resolves
customer issues and answers questions to ensure a positive customer
experience. Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). Develops strong relationships with most valuable
customers. Operations Under the supervision by the pharmacist,
assist in the practice of pharmacy, in accordance with state,
federal, and company policy. Reviews and complies with the Walgreen
Co. Pharmacy Code of Conduct. Performs duties as assigned by
Pharmacy Manager, Staff Pharmacist and Store Manager including
utilizing pharmacy systems to enter patient and drug information,
ensuring information is entered correctly, filling prescriptions by
retrieving, counting and pouring pharmaceutical drugs, verifying
medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program. Strictly adheres to the
Walgreen Co. policy regarding Good Faith Dispensing during all
applicable prescription dispensing activities. Responsible and
accountable for registering all related sales on assigned cash
register, collects and handles cash as required. Takes customer to
OTC aisle when possible to assist in locating products. Handles
telephone calls that do not require personal attention of the
pharmacist, including those to physicians. Processes (corrects and
resubmits) manual claims for third party program prescription
services in a timely and efficient manner, and performs other
clerical duties, as assigned by the Pharmacy Manager. Leads
Pharmacy Department inventory management activities, such as,
ordering, unpacking, checking and storing shipment of
pharmaceuticals. Maintains knowledge of Company asset protection
techniques, and files claims for warehouse overages (merchandise
received, but not billed), shortages (merchandise billed, but not
received), order errors or damaged goods involving Rx drugs.
Assists and supports Pharmacy Manager and Staff Pharmacist in
analyzing and seeking to improve pharmacy financial, customer
service and inventory performance data; reviewing Rx KPIs with
Store Manager and Healthcare Supervisor. May assist pharmacist in
administering clinical services including the collection and proper
labeling of blood/urine samples from patients and other clinical
services as required; assists pharmacy staff in coordination of
clinical services, Walgreens healthcare clinics and external
providers. Assists Pharmacy Manager and Staff Pharmacist in
developing and maintaining good relationships with the local
medical community, including physicians, nurses, and other health
care providers, by medical provider detailing and outreach to
health groups, retirement homes, nursing homes, and other forums
for enhancing growth opportunities. Supports execution of Pickup
program. Assists with exterior and interior maintenance by ensuring
the Pharmacy Department is stocked with adequate supplies, clean,
neat and orderly in condition and appearance Coaches pharmacy
technicians and cashiers in the correct use of processes and tools
in order to drive efficiency within the pharmacy. Complies with all
company policies and procedures; maintains respectful relationships
with coworkers. Completes special assignments and other tasks as
assigned. Training & Personal Development Maintains PTCB or ExCPT
certification through the designated PTCB or ExCPT training program
and/or state required certification/registration. Attends training
and completes PPLs requested by Manager and acquires continuing
education credits. Maintains knowledge and skill in healthcare and
pharmacy, including latest news and developments. Basic
Qualifications • PTCB or ExCPT certification (except in Puerto
Rico). • One year of work experience as a pharmacy technician in a
retail or hospital setting. • Must be fluent in reading, writing,
and speaking English. (Except in Puerto Rico). • Requires
willingness to work flexible schedule, including evening and
weekend hours. - Willingness to obtain active immunization
certification within 90 days of hire (except in Community Specialty
Pharmacy, Health System Pharmacy locations, or in locations where
this role is covered under a collective bargaining agreement)
Preferred Qualifications - Prefer to have prior work experience
with Walgreens. - Prefer basic math skills (counting, measuring and
weighing medications). - Prefer basic level PC skills (for example:
start up and shut down computer, use mouse to point and click,
start and close programs, switch between programs, save files,
print documents and/or access information online). - Prefer the
knowledge of store inventory control We will consider employment of
qualified applicants with arrest and conviction records. The actual
compensation that you will be offered will depend on a variety of
factors including geography, skills and abilities, education,
experience and other relevant factors. This role will remain open
until filled. To review benefits, please click here
jobs.walgreens.com/benefits. If you are applying on a job board or
unable to click on the link, please copy and paste this URL into
your browser jobs.walgreens.com/benefits Salary Range: $20.5 -
$27.5 / Hourly
Keywords: WALGREENS, Springfield , Certified Senior Pharmacy Technician, Healthcare , Rutland, Massachusetts
