SpringfieldMARecruiter Since 2001
the smart solution for Springfield jobs

Customer Service Specialists

Company: Mass Mutual
Location: Springfield
Posted on: October 15, 2020

Job Description:

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. Description * Handles inbound phone requests from customers/agents for policy information that may also include follow-up contact and sending forms/letters. * Completes new hire training by successfully passing all mock calls, modules and quizzes. * Adheres to MassMutual policies and procedures including following a standard phone schedule critical for call center operation. * Uses resources to accurately apply knowledge to handle many problems independently but seeks guidance in complex situations. * Communicates effectively and identifies the needs of the caller. * Builds rapport with each customer, asking probing questions and understanding and delivering customer requests on the first contact. * Multitasks with multiple systems and tools to meet established goals. * Engages and participates in the process of continuous improvement to drive exceptional customer service and strategic milestones for the organization. BASIC QUALIFICATIONS * 2+ years of customer service experience * High School Diploma (or GED) * Strong communication and interpersonal skills * Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows * Availability to work any shift within the operating hours of 8am-8pm EST and overtime as required Why Join Us. We ve been around since 1851. During our history, we ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. Recognized as a 2019 World s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It s more than our company structure it s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: Mass Mutual, Springfield , Customer Service Specialists, Hospitality & Tourism , Springfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Host/hostess
Description: Work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide
Company: The Capital Burger
Location: Boston
Posted on: 10/25/2020

Food and Beverage - Line Cook - Full Time Seasonal
Description: Overview br br Prepare all menu items as necessary by using prescribed portions and cooking procedures. As a customer focused organization, a crucial part of each employees' job is to get and keep (more...)
Company: Boyne Resorts
Location: Beverly
Posted on: 10/25/2020

Independent Delivery Driver
Description: goPuff is currently looking for delivery partners for goDrive, an app that connects delivery drivers with customers who want access to the daily essentials they need,
Company: goPuff
Location: Boston
Posted on: 10/25/2020


Food and Beverage - Line Cook - Full Time Seasonal
Description: Overview br br Prepare all menu items as necessary by using prescribed portions and cooking procedures. As a customer focused organization, a crucial part of each employees' job is to get and keep (more...)
Company: Boyne Resorts
Location: Marlborough
Posted on: 10/25/2020

Food and Beverage - Line Attendant - Full Time Seasonal
Description: Overview br br Keeps guest dining areas clean and presentable as well as performing various food service tasks as assigned. Assist manager with set up and break down of events. Employee must be energetic, (more...)
Company: Boyne Resorts
Location: Marlborough
Posted on: 10/25/2020

Food and Beverage - Line Cook - Full Time Seasonal
Description: Overview br br Prepare all menu items as necessary by using prescribed portions and cooking procedures. As a customer focused organization, a crucial part of each employees' job is to get and keep (more...)
Company: Boyne Resorts
Location: Everett
Posted on: 10/25/2020

Customer Service Representative - Work From Home! (Andover)
Description: Customer Service Representative - Work from Home Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications for residents of CA, (more...)
Company: TTEC
Location: Andover
Posted on: 10/25/2020

Security Shift Supervisor Retail Mall
Description: Allied Universal Services is currently searching for a Professional Security Shift Supervisorto assist withoperations at aSimon Retail Mall in Braintree MA 16.00/hr Thursday - Sunday 3pm-11pmThe Shift (more...)
Company: Allied Universal
Location: Braintree
Posted on: 10/25/2020

Customer Service Associate
Description: Job Description Customer Service/Sales associates provide fast, friendly
Company: The Home Depot
Location: North Chelmsford
Posted on: 10/25/2020

Customer Service Representative - Work from Home
Description: Customer Service Representative - Work from Home - USA Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents (more...)
Company: TTEC
Location: East Bridgewater
Posted on: 10/25/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Springfield RSS job feeds