Concierge
Company: GreatHorse
Location: Hampden
Posted on: February 24, 2021
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Job Description:
About GreatHorseGreathorse is a private country club located in
Hampden Massachusetts. At GreatHorse we are devoted to the pleasure
of every member, and every member of the family. Casual yet
elegant, we have elevated the concept of a family-friendly club to
include world-class sports, resort-style indulgences, and dining at
its finest. It's not likely you'll find the same relaxed luxury and
level of refinement at any other country club in the region.Job
DescriptionThe concierge position is one of the most important here
at GreatHorse because they are highly depended on by every member
and management of the club. This position consists of 3-4 people
working as a team to fulfill the needs of members and every
department head. You will be responsible for directing phone calls,
text messages, and emails in a timely manner. Greeting members when
they enter the club, creating flyers for upcoming events, making
dining, event, and activity reservations, and so much more. Most
importantly, the concierge is one of the first faces when someone
enters the club.Job Skills & Responsibilities--- Must be available
to work weekends, evenings, and Holidays.--- Must have the ability
to multitask in a high paced environment.--- Must be able to work
well with a team as well as independently.--- Must have strong
communication skills.--- Must be a self-motivator and be able to
independently prioritize tasks.--- Must be willing to develop a
strong knowledge of the club's facilities and services as well as
member relationships.--- Must be able to use proper phone etiquette
standards.--- Making member and guest reservations for dining,
events, and activities when requested.--- Stay current and up to
date with club services and offerings.--- Provide support to
management as required.--- Maintain a professional manner with an
emphasis on hospitality and member / guest service.--- Must have
the ability to meet and exceed members expectations and provide
solutions to all requests.Qualifications--- Experience in customer
service preferred.--- Familiar with Microsoft Office and Google
programs.
Keywords: GreatHorse, Springfield , Concierge, Hospitality & Tourism , Hampden, Massachusetts
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