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Laundry Operator Customer Service Associate

Company: Laundromax
Location: Springfield
Posted on: January 13, 2022

Job Description:

Job Summary:Customer Service Associates report to a Store Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store. About Laundry Capital:Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat "super store" concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the industry as the "gold standard" for laundromat retail in the United States. Essential Job Functions: Customer Service Associates are passionate about customer service. Our CSAs are the face of the store and must be willing to perform the essential functions listed below:Provides assistance to customers with use of laundry cards, machine selection and operation, retail purchases, wash and fold orders and with any other questions or concerns that ariseResponsible for accurately utilizing the cash register or point of sale computerHas a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional itemsEnsures retail items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running lowUtilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shiftAccurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims. Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform Follows all safe practices to prevent accidents and injuries to customers and employeesUnderstands responsibilities for emergency situations such as fires, floods and severe weatherMaintains a safe environment inside and outside of the storeContinually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required Job Requirements:Must be able to stand for up to 8+ hours at a time for a shiftMust be able to lift 35 poundsMust be able to communicate with all customers and associates in a professional mannerMust be able to work well with others and remain calm in stressful situationsPrevious experience in customer service or retail is preferredAbility to resolve customer issues/complaints in a fashionable and timely mannerAbility to perform assigned tasks by managementAbility to work a flexible scheduleEmployees who wish to enter the workplace on or after February 9, 2022 must be fully vaccinated against COVID-19.PI159881115

Keywords: Laundromax, Springfield , Laundry Operator Customer Service Associate, Hospitality & Tourism , Springfield, Massachusetts

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