Retail Sales Associate
Company: Green Heart
Location: Holyoke
Posted on: January 23, 2023
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Job Description:
The role of Budtender is more customer service and success than
sales. Not only are you the face of our company to our customers
but you are the conduit by which new customers learn more about
products available to them. It is important to be comfortable as an
educator and thrive on connecting our customers with the correct
products to achieve whatever recreational or wellness result they
are after. It is important for the Budtender to follow SOP's in
order maintain a compliant retail experience as well as take
responsibility for the overall cleanliness and appearance of the
environment. Awareness and Ownership is key...
Records, arranges, and packages patient orders
Maintains an organized environment and facility appearance
Provide consistent exceptional service for new and existing
customers
Point of sale system entry
Respond to customer requests for information in a patient and
informative way
Maintain a basic understanding of the products available within the
retail location
Be able to follow best practices established by the store for
customer engagement and compliance
Projects a positive image of the organization to employees,
customers, industry, and community
Ability to build long term relationships with customers for
referrals and repeat business
Salary
$16 - $18 USD per hourRequired Skills
A minimum of 1 years in a customer service role in a retail or
hospitality environment
Minimum 21 years of age (or as required by state regulations)
A minimum of a High School diploma is required
Intermediate-level math skills
Exceptional customer service skills
Strong attention to detail and ability to solve and resolve
problems in a calm, professional, and courteous manner
Strong computer-based skills
Dynamic interpersonal and communication skills
Ability to stand for long periods of time
Personal experience with cannabis
Desired Skills
Analytical skills to assess data, facts, and figures
Proven expertise and experience to accurately manage a register
Experience training new hires in a previous job
Experience as a "key holder" in a retail environment
Knowledge of the state's cannabis regulations
5+ years in retail
Benefits
Equal opportunity employer
Green Heart is an Equal Opportunity Employer.
Keywords: Green Heart, Springfield , Retail Sales Associate, Hospitality & Tourism , Holyoke, Massachusetts
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