Reservations Manager

Company: Goodwin Recruiting
Location: Newport
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are a Luxury hotel group in search of a personable and professional Reservations Manager experienced in call center systems and leading a team. This is an onsite position in Middletown, RI. If you are a great collaborator and a detailed hospitality and systems trainer, apply today! Reservations Manager Requirements: 2 years in hotel operations in reservations or front desk 2 years of leadership experience Experience with Reservations systems or call center operations Experience with rate management for independent hotels preferred Excellent data analytics skills Experience working with OTAs preferred Computer savvy and familiar with many software systems, a quick learner of new programs Reservations Manager Responsibilities: Manage the reservations call center team with integrity and consistency Work with sales, revenue, and operations leaders to determine the best rate for properties and room types Handle guest escalations with confidence, professionalism, personability, and integrity Regularly visit hotels in the portfolio to understand the properties, meet with GMs and local reservations managers, and collaborate on reservations and rate management Other duties as assigned Reservations Manager Benefits: Medical Insurance 401k with match PTO/Vacation Accrued Strong, Positive Company Culture

Keywords: Goodwin Recruiting, Springfield , Reservations Manager, Hospitality & Tourism , Newport, Massachusetts