HR Employee Services Specialist

Company: MassMutual
Location: Springfield
Posted on: August 5, 2022

Job Description:

The OpportunityWe are looking for an enthusiastic, organized, and detail-oriented person to join our Human Resources Operations Team. The HR Employee Specialist will be required to manage a phone line and email inbox, support front desk staffing as well as process administrative tasks taking ownership and utilizing available resources to effectively respond to customer inquiries keeping customer satisfaction at the core of every decision and behavior. The TeamThe HR Employee Services team focuses in inclusivity; using collaboration to meet the needs of our customer; the MassMutual employees and retirees! The team demonstrates agility and resiliency to manage employee interactions with a sense of urgency and confidentiality. The team is adaptable to an ever-changing environment wherein there are a variety of topics of interactions. Accountability for driving solutions leveraging appropriate resources within and outside of the team is very important. Additionally, as this is a small team; accountability and team support is crucial to ensure we have trained backups on all processes.The Impact:This position will also offer a great opportunity to learn the full-cycle employee experience including onboarding, employee record management, process improvement, and off-boarding including retirement. The HR Operations Specialist will be friendly, empathetic and helpful, comfortable with handling highly confidential information and will know how to prioritize work and understand the balancing act of managing tasks simultaneously with a willingness to be a self-starter.Some responsibilities may include but are not limited to the following:

• Daily phone and email Customer Service schedule
• Rotation of HR Front desk staffing
• Administration of HR Customer Service, Leave and Benefits including life insurance plans, Workday Navigation, etc
• Benefit Plan Administration including life events
• May Conduct New Hire Orientation
• Vendor Liaisonand issue resolution
• Remain current and prepared on employee issues and communication reviews
• Ability to shift focus as scope of the role may shift and evolveThe Minimum Qualifications
  • HS diploma or equivalent required
  • Prior HR payroll, leave and/or benefits experience
  • Prior Customer Service Experience and/or call center experience
  • Ability to learn and adapt quickly in an agile environment
  • Self-starter who seeks to go above and beyond
  • Strong multitasking and prioritizing ability
  • Strong Communications Skills (Verbal and written)
  • Able to thrive in collaborative work setting
  • Critical thinker with a continuous improvement mindset
  • Proficient with MS Office products (Outlook, Excel, Word)The Ideal Qualifications
    • Benefits, tax, and accounting background
    • Familiarity with disability and leave programs including state leaves
    • Experience with HRIS systems, Workday preferredWhat to Expect as Part of MassMutual and the Team
      • Daily huddles with your HR Employee Services Team
      • Focused one-on-one meetings with your manager
      • Access to mentorship opportunities
      • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
      • Access to learning content on Degreed and other informational platforms
      • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-EF13About MassMutualWe've been around since 1851. During our history, we've helped millions of people find financial freedom, offer financial protection, and plan for the future.Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. MassMutual was recognized as an Ethisphere 2020 World's Most Ethical Company, a Top Place to Work in 2020 according to The Boston Globe and named among America's Best Employers for Diversity according to Forbes 2020.MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge statusMassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
        
        If you need an accommodation to complete the application process, please and share the specifics of the assistance you need.

Keywords: MassMutual, Springfield , HR Employee Services Specialist, Human Resources , Springfield, Massachusetts