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Developer Genesys Cloud

Company: MassMutual
Location: Springfield
Posted on: January 12, 2022

Job Description:

What your days and weeks will include.

  • Strategic thinker with the ability to combine technical skills with business strategy to generate creative solutions.
  • Perform IVR configuration and other relevant configuration in the Genesys Contact Center platform in Private/Public cloud (AWS).
  • Participate and assist in the development of operational policies, standards and procedures for contact center services.
  • Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to Business requirements.
  • Perform basic IVR and Call-Center-as-a-Service (CcaaS) testing and support in functional and integration testing.
  • Be responsible for configuring, maintaining, and troubleshooting Genesys platform for IVR, routing, Co-browsing, Virtual hold, Screen pops.
  • Integrate Genesys with other enterprise applications such as ServiceNow and other third party systems via APIs.
  • Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support.
  • Closely communicate with customers and various team members, stakeholders during project delivery.
  • Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards.
  • Responsible for the production of the associated design documentation.The skills that make you a great fit.
    • Prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends.
    • Minimum of 2 years of development experience with Genesys Cloud.#LI-BO1
      MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual, Springfield , Developer Genesys Cloud, IT / Software / Systems , Springfield, Massachusetts

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