Field Service Representative

Company: SUEZ - Water Technologies & Solutions
Location: Springfield
Posted on: May 13, 2022

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!
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Role Summary/Purpose
The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

Essential Responsibilities
Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis.
Collects cooling water samples for Legionella testing and performs onsite Legionella testing where applicable.
Troubleshoots and repairs pumps, instruments and control panels.
Calibrates feed pumps, controllers, feed rate charts and maintains log sheets.
Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation.
Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis.

Qualifications/Requirements
Mechanically minded with some relevant experience in industry.
Strong communications and interpersonal skills.
Customer service and results oriented.
Strong analytical skills and business acumen.
Team player, hands-on, self-motivated.
Valid drivers license and satisfactory driving record.
Ability to read and interpret instruction manuals, safety manuals, etc.
Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentages
18 years of age or older.
Willing to submit to a background investigation (Motor vehicle record, criminal, education
and prior employment), physical evaluation and drug screen.
Possess unrestricted authorization to work in country of posting.
The candidate must be willing to work independently (after proper training) and be a self-starter.
Ability and willingness to travel within the Region as required to support the customers.
Ability and willingness to work in range of environments to include but not limited to refineries, industrial facilities, manufacturing facilities, and power industry facilities.
Familiarity with water treatment processes and applications.
Ability to lift at least 30lbs.
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We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

To protect our customers, our employees, and their families, we will require successful new hires to be vaccinated against COVID-19 as a condition of employment unless an exemption is granted. Help us protect each other by protecting yourself.

Keywords: SUEZ - Water Technologies & Solutions, Springfield , Field Service Representative, IT / Software / Systems , Springfield, Massachusetts