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Field Service Engineer - Albany/Hudson Valley, NY

Company: Danaher Corporation
Location: Springfield
Posted on: May 26, 2023

Job Description:

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We're a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you'll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in Field Technical Service? Do you enjoy service, repair and/or installation of products or IT solutions?
We are currently seeking a Field Service Engineer who will be responsible for providing frontline support by resolving customers' problems and issues through technical expertise and troubleshooting.
What we'll get you doing:

  • Serve as lead to assigned customers - complete troubleshooting, installations, validations, maintenance, and service repair needs on designated product lines.

  • Identify business opportunities (PM's, new Service Plan leads, new system leads) that help us continue to deliver double-digit growth.

  • Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers.

  • Promote a consistently positive image of the service organization, our values, and the value of our products and services.

  • Keep up to date on daily administrative responsibilities such as completing work orders, returning parts, following up with customers, etc.

    The essential requirements of the role include:

    • Associates degree with 3+ years of experience. Bachelor's Degree in Engineering, Biology, or related field is preferred.

    • A valid driver's license and meeting Molecular Device's safe driver standards.

    • 50-75% overnight travel within the territory and surrounding areas (Hudson Valley, Albany, NYC, CT, MA).

      It would be a plus if you also possess previous experience in:

      • Scientific research instruments, scientific background, or a similar technical profession.

      • Microsoft Office suite of applications. The ability to quickly learn and master additional software applications desired.

      • Hands-on field instrumentation.

        At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
        When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
        Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher Corporation, Springfield , Field Service Engineer - Albany/Hudson Valley, NY, IT / Software / Systems , Springfield, Massachusetts

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