Developer - Support (Levridge)

Company: Stoneridge Software
Location: Springfield
Posted on: May 26, 2023

Job Description:

Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2022 Inc. Best Workplaces Honoree, Microsoft Inner Circle, and a Microsoft Solutions Partner for Business Applications and Modern Work, we've developed a proven process for project delivery, a laser focus on long-term support to empower our clients' success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all. What are you waiting for?
Our team is dedicated to helping customers get it right when it comes to software implementation and technology. We play as hard as we work, we embrace every opportunity to learn and share our success. What are you waiting for? Join us!
Levridge is a looking for a highly motivated, technically savvy person with commodity business acumen who will be responsible for consulting on Levridge engagements including: implementations, post implementation support, upgrades, and/or extensions of existing applications.
This role will be instrumental in the---hands-on configuration, implementation, support, and optimization of Levridge commodity and ag sales modules.
This position is available on a REMOTE basis in the United States.
A Day in the Life

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  Provide functional knowledge and support to Levridge clients and delivery partners
  
  
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  Manage client relationships within the context of the support role
  
  
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  Provide feedback to product managers on feature designs and existing feature improvements
  
  
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  Test feature functionality in product release cycles
  
  
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  Write blogs to explain functionality and provide support tips and tricks to end users
  
  
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  Represent Levridge by communicating with clients regarding D365 F&SCM technical support cases via telephone, electric correspondence, and in person
  
  
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  Triage client issues and scope time and resources required to provide solutions
  
  
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  Solve client technical support issues through utilization of product knowledge, business acumen and technical expertise
  
  
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  Log and properly track support cases in Microsoft Dynamics CRM
  
  
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  Collaborate with resources from other teams/groups as needed to resolve client issues
  
  
  Preferred Qualifications
  
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    Knowledge of commodity accounting and ag sales
    
    
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    Proficient writing statements querying a SQL database
    
    
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    Working knowledge of industry specific best practices: Agriculture, Manufacturing, or Construction industries a plus
    
    
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    Excellent communication, planning and organization skills
    
    
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    Excellent and demonstrated customer service experience
    
    
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    Strong technical writing ability
    
    
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    Ability to work in a team environment and independently
    
    
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    Willing to constantly update oneself on new software and market conditions
    
    
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    Ability to travel to customer locations when requested
    
    
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    Ability to communicate effectively in both spoken and written English
    
    
    Travel Required: Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time.
    Health and Wellness
    
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      Medical Insurance (premiums for employees paid for by the company)
      
      
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      Dental Insurance
      
      
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      Vision insurance
      
      
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      401(k) contribution program (US) or RRSP Benefits (Canada)
      
      
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      Life insurance
      
      
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      Disability Benefits
      
      
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      Paid parental leave
      
      
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      Paid flexible time off
      
      
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      Paid sick time (US) or floater days (Canada)
      
      
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      Paid holidays
      
      
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      Flexible work schedules
      
      
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      Mobile/internet reimbursement
      
      
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      Employee and family assistance program
      
      
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      Learning and development allowance
      
      
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      Employer charitable contribution
      
      
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      Social wellness clubs
      
      
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      Professional coaching
      
      
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      Paid business mileage
      
      
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      Home office and wellness allowance (US Only)
      
      
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      HSA contribution (US Only)
      
      
      We live and breathe our core values:
      Integrity - Technical Excellence - Tenacity - Client Centric - Enjoy Our Work
      They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
      We will comply with local guidelines regarding infectious diseases and vaccine requirements.
      Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
      Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
      Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.

Keywords: Stoneridge Software, Springfield , Developer - Support (Levridge), IT / Software / Systems , Springfield, Massachusetts