IT Services & AV Support Technician
Company: cb20
Location: Latham
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Salary: $75-100K cb20 is a
technology solutions provider of choice for organizations that
value IT and Managed Services expertise and category-leading
customer service. We partner with the worlds leading hardware and
software companies to deliver end-to-end consulting, implementation
and managed services across the U.S. With world-class engineering
talent and 30 years of experience cb20 delivers confidence,
security, a true sense of control and the highest- quality,
end-to-end customer experience in the business. We are seeking a
skilled and motivated IT Services & AV Support Technician to join
our team. This position is responsible for delivering outstanding
technical support to our customers across IT infrastructure,
end-user services, and AV systems. The ideal candidate will have a
strong background in help desk operations, managed services, and
audiovisual support in both remote and onsite environments. Key
Responsibilities can include: Set & Installation Install AV
equipment like projectors, screens, speakers, microphones, and
video conferencing systems. Mount TVs, displays, and wall panels.
Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.
Configure control systems Testing & Troubleshooting Test AV systems
to ensure functionality before events or meetings. Diagnose and
resolve issues with video, sound, or connectivity. Perform routine
maintenance checks on equipment. Replace or repair damaged
components (cables, connectors, speakers, etc.). Live Event and
Meeting Support Operate sound boards, mixers, and lighting consoles
during live events. Support hybrid/virtual meetings with platforms
like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical
support for presenters and participants. Record or stream events,
webinars, and meetings. Configuration & Integration Operate sound
boards, mixers, and lighting consoles during live events. Support
hybrid/virtual meetings with platforms like Zoom, Microsoft Teams,
or Webex. Provide on-the-spot technical support for presenters and
participants. Record or stream events, webinars, and meetings.
Training & User Support Train users on operating AV systems and
conference room equipment Create simple user guides or cheat sheets
for non-technical staff Offer basic troubleshooting support over
phone, email, or chat Required Skills & Qualifications: - Proven
expertise in help desk operations, end-user support, wireless
networking, and managed IT services. - Hands-on experience with
installing and supporting AV systems and infrastructure hardware. -
Strong understanding of Microsoft Operating Systems and basic
networking protocols. - Excellent troubleshooting, documentation,
and communication skills. - Ability to work independently and as
part of a team in fast-paced environments. - Willingness to provide
after-hours support and participate in on-call rotations.
Keywords: cb20, Springfield , IT Services & AV Support Technician, IT / Software / Systems , Latham, Massachusetts
