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Avaya Telecom Technician

Company: Glotel
Location: Springfield
Posted on: July 13, 2019

Job Description:

Exciting Contract to Hire role for an Avaya Technician in Springfield, MA You will be tasked with the following Perform diagnostics and follow comprehensive troubleshooting steps to determine the cause of equipment, application, or software issues. Perform system upgrades including firmware, software, and hardware as required. Install or replace equipment which may include but is not limited to telephoneshandsets, hard drives, power supplies boards, etc. as required. Complete system and programming changes as required. Document any changes introduced to the client environment including steps to resolution. Enter this info into appropriate Knowledge Base. May be required to travel to additional customer locations. Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individualsgroups affected. Maintain discipline and professionalism during all interactions and in all verbal or written communications. Qualifications Experience with and the ability to provide breakfix support, complete moves, adds, and changes, and provide administrative support for Avaya CM 6.0 or higher S8300 Servers and G430 Gateways Avaya Aura, including System Manager Session Manager Skype for Business

Keywords: Glotel, Springfield , Avaya Telecom Technician, IT / Software / Systems , Springfield, Massachusetts

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