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DI Claim Specialist

Company: MassMutual Wisconsin
Location: Springfield
Posted on: December 4, 2019

Job Description:

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. Description Associates in this role have mastered the fundamental skills required to properly adjudicate disability income and life waiver of premium claims of low to moderate complexity. A solid foundation of knowledge has been learned regarding disability income policy and rider provisions as well as life waiver of premium riders. With increasing autonomy and discretion, incumbents identify core claim issues, develop and execute investigative action plans to obtain essential information, and analyze claim information with the assistance of appropriate subject matter experts (medical, vocational, financial, legal, etc.). Some joint field investigative work may be performed with more experienced staff. After considering claim facts and policy coverage, incumbents make or recommend initial and ongoing liability determinations on disability income and life waiver of premium claims and authorize benefit payments as appropriate within specified authority limits. Exceptional customer service through oral and written communications is required in accordance with internal and regulatory standards. RESPONSIBILITIES - Properly analyze and adjudicate disability income and life waiver of premium claims - Recommend initial and ongoing liability determinations on disability income and life waiver of premium claims and authorize benefit payments as appropriate within specified authority limits - Communicate properly and timely with claimants and other stakeholders, both written and oral - Applies knowledge to handle issues independently and seeks guidance in highly complex situations BASIC QUALIFICATIONS - Exceptional customer service skills through oral and written communications is required in accordance with internal and regulatory standards - Bachelors Degree preferred, or related business experience equivalent - 1+ years of customer service experience, required - Must be flexible, able to work independently and self-driven - Must be detail focused and manage time well - Authorized to work in the United States without sponsorship now or in the future - Phx candidates : travel to Springfield for training (3 weeks) may be required PREFERRED QUALIFICATIONS - Knowledge of MM Systems, preferred Why Join Us. Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. Recognized as a 2019 Worlds Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual Wisconsin, Springfield , DI Claim Specialist, Other , Springfield, Massachusetts

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