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Supervisor, Mail Room (Outbound Operations)

Company: Conduent
Location: Springfield
Posted on: January 17, 2020

Job Description:

About ConduentConduent delivers mission-criticalservices and solutions on behalf of businesses and governmentscreating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. Its why most Fortune 100 companies and over 500 government entities depend onConduent every day to manage their essential interactions and move their operations forward.Conduents differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 10 million employees who use its,and nearly nine million people who travel through daily. Conduents solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .Job DescriptionIMPORTANT:

  • This is NOT a logistics/truck-driver or delivery position
  • Only qualified applicants will be considered
  • Only applicants that have completed the questionnaire will be considered (including your salary expectation)
  • This position is NOT eligible for visa sponsorhip or relocation expensesJob summary:Conduent is seeking an experienced Supervisor, Transaction Processing wholl oversee the team and processes, ensuring that tasks (imaging, processing and data entry) are carried out in a timely manner, and that members of staff are fulfilling their respective role within the department per the requirements of the service level agreement (SLA).Work schedule : Monday - Friday / 6am - 2:30pmThis position in Springfield, MA and reports directly to the Service Delivery Manager IITransaction Processing, Banking Insurance & Capital Markets (BICM)Job responsibilities include, but not limited to:
    • Overseeing daily workflow of MM investor services workgroups and/or segments of the workflow process
    • Managing a team of full and part-time frontline employees
    • Provide client management visibility and accountability for workflow processing
    • "Direct ownership" of transaction processing performance, including allocating work in process to maximize high productivity and excellent quality
    • Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
    • Reports directly to the Service Delivery Manager
    • Providing guidance and development of the Team Leaders and Operations team members
    • Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
    • Ensuring that all customer and Conduent guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
    • Scheduling feedback and counseling with associates to ensure optimal performance
    • Must be able to adapt and handle change effectively
    • Conduct other job responsibilities per management directionRequirements:
      • High school diploma/GED is required. A Bachelor's degree in a business discipline or relevant work experience is desired.
      • Minimum two (2) years supervisory/leadership experience, preferably in a large Transaction Processing or Mailroom environment
      • Ability to lead, direct, and be visible to staff and direct reports
      • Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
      • Demonstrated ability to multi-task and balance numerous activities simultaneously
      • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
      • Good decision making skills
      • Strong communication skills (i.e., interpersonal, verbal and written)
      • Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
      • Physical requirements:
      • Sitting up to 95% of the time, Standing up to 95% of the time, Lifting up to 30% of the time and up to 50 pounds; Walking up to 95% of the time
      • Must consent to and successfully clear all required pre-employment screenings
      • Must be currently eligible to work in the United States for any employerNOTE: This position is not eligible for the reimbursements of expenses related to relocation.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.Not ready to apply?for general consideration.Requisition ID 2019-17966Primary Location US-MA-SpringfieldEmployment Type Full-time regularCategory Customer Support & Administration

Keywords: Conduent, Springfield , Supervisor, Mail Room (Outbound Operations), Other , Springfield, Massachusetts

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