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Clerk Receptionst - 40 hours days

Company: Trinity Health
Location: Springfield
Posted on: February 16, 2020

Job Description:

According to policies and procedures, greets and receives patients, visitors and Hospital colleagues, and refers same to appropriate staff members or departments. Perform various clerical functions, schedules patient exams and maintains patient records. Operates a multi-line telephone console and takes and relays messages.PRIMARY JOB RESPONSIBILITIES AND DUTIES:Greets patient and visitors. Directs and provides appropriate information, referring patients and visitors to appropriate staff members or departments. Directs deliveries of items to appropriate offices.Answers questions based on knowledge of Hospital and department organization and policy, and notifies supervisor of difficult situations.Operates a multi-line telephone console in order to relay incoming, outgoing and intra-system calls. Provides approved information to callers and records and transmits messages.According to department policies and procedures, schedules appointments, orders exams, and tracks, as needed, maintaining accurate records in patient information system.Maintains compliance in Joint Commission and/or regulatory requirements.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Work requires a high school level of educational development and no previous experience plus three months or less of on-the-job training and orientation.No certification, registration, or licensure required. Medical Terminology knowledge preferred.Work requires the analytical ability to read and understand instructions.Work requires the ability to exchange information on factual matters, greet visitors, explain Hospital policies, and/or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and/or Hospital colleagues.Work requires ability to communicate orally, hear and enter words and data into a computer or similar device.ApplyJob Number: 00193060Location: Springfield, MAOrganization Name: Trinity Health Of New EnglandFacility: SPMA - Mercy Medical CenterEmployment Type: Full timeShift: Day ShiftHours: 40

Keywords: Trinity Health, Springfield , Clerk Receptionst - 40 hours days, Other , Springfield, Massachusetts

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