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Table Games Dealer - Part Time (MGM Springfield)

Company: MGM Resorts International
Location: Springfield
Posted on: March 27, 2020

Job Description:

Location Springfield, Massachusetts Essential Functions and Tasks This job description in no way states or implies that these are the only duties to be performed by employees in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for effective operation of the department. Position Summary It is the responsibility of the Table Games Dealer to perform the act of dealing table games professionally and accurately while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. Deals games in which they are certified (e.g., Black Jack, Texas Hold'em, Baccarat). Handles transactions appropriately, and ensures proper documentation for "buy-ins", payoffs, and markers. Verifies fills and credits to the game by verifying credit markers (Table and amounts). Maintains the accuracy of all financial transactions by ensuring the correct exchange of currency and chips. Takes losing bets and pays winning bets following rules and procedures. Maintains the integrity of the game by remaining attentive and monitoring the moves of all players. Verbalizes player instructions or any other information as required in the procedures of each game. Maintains a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience, ensures efficient operations, and maintains the speed of the games by continually moving the action as necessary. Greets and welcomes guests, establishes rapport, and promotes and maintains the highest level of customer service to all guests, while staying alert to their needs and responding effectively to guest inquiries. Communicates verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game. Resolves guest complaints by referring the matter to management. Notifies supervisor immediately of all mistakes or claims, as well as all unusual events, circumstances, missing items, or alleged theft, and makes resolution only at the direction of the supervisor. Supervisory Responsibilities None Education andor Experience REQUIRED High school diploma or equivalent. At least six (6) months of experience dealing multiple games. PREFERRED One (1) year of dealing multiple games Experience working in a similar resort setting Bilingual, English as the primary or secondary language Certificates, Licenses, Registrations Gaming License. Dealer Certification. Background and Drug Check. Knowledge, Skills, and Abilities Customer Service Orientation The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests. Communication The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver. Interpersonal Skills The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns treating others with kindness, respect, and dignity and expressing empathy and compassion when dealing with the needs and problems of others. Listening The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making hisher point, and repeating information to ensure accuracy. Diligence The ability to follow direction in a structured setting and focus and concentrate on work tasks. Basic and Arithmetic Computation The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly. This includes the ability to handle chip and currency. Problem Solving The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its reoccurrence. Detail Orientation The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. Dependability The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities. Multi-Tasking The ability to process multiple types of information andor perform multiple tasks simultaneously. Integrity and Company Policies Knowledge The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations. Agility The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. Work Conditions The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking is permitted. Table Game Knowledge The ability to learn and obtain a working knowledge of multiple Game Types. Work ScheduleHours Ability to work a flexible schedule including extended hours, weekends, holidays, and shifts. MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Keywords: MGM Resorts International, Springfield , Table Games Dealer - Part Time (MGM Springfield), Other , Springfield, Massachusetts

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