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HVAC/R Service Department Manager

Company: Polar Bear Air Conditioning
Location: Springfield
Posted on: September 13, 2020

Job Description:

50%-paid medical insurance, 2 weeks of paid vacation, 12 paid public holidays, and a 5% matching pension after only 9 months of employment!

Polar Bear Air Conditioning  of  George Town, Grand Cayman  in the  Cayman Islands  is looking to hire a  full-time HVAC/R Service Department Manager . Are you ready to take your HVAC management  career to the next level  with a  highly respected and stable company ? Are you passionate about customer service? Does relocating to the  beautiful and safe Cayman Islands  for  sunny workdays year-round  and  weekends on the beach  sound appealing? If so, please read on about this HVAC management position!

This HVAC/R Service Department Manager position earns a  competitive salary  of  US $94,000 to $106,000/year , depending on skills and experience. We also offer  generous benefits  including  50%-paid medical insurance, 2 weeks of paid vacation, 12 paid public holidays, and a 5% matching pension after only 9 months of employment! Additionally, we cover relocation fees, including airfare and personal effects as well as one month of accommodations!  If this sounds like the right HVAC management opportunity in the beautiful Cayman Islands for you, apply today!

ABOUT POLAR BEAR AIR CONDITIONING

Founded in 1988 by Betty Ann and Chuck Mobley Polar Bear has grown from just a couple of technicians and two trucks into the leading provider of air conditioning and refrigeration services for both homeowners and businesses throughout the Cayman Islands. As a company, we strive to  continuously improve. We provide a  110% satisfaction guarantee, provide  great service, WOW our customers , and do all with  integrity.

The Cayman Islands are a beautiful and tranquil place to live and work . Because we have  year-round air conditioning weather , there is no shoulder season! We are the island's trendsetter and have one of the best reputations of any company in Cayman regardless of industry. But, most of all, we  care about our team  and want to see them  grow and advance . Which is why we offer  competitive pay, excellent benefits, and a work-hard, play-hard family-oriented work culture.

A DAY IN THE LIFE OF AN HVAC/R SERVICE DEPARTMENT MANAGER

As an HVAC/R Service Department Manager, you oversee the daily operations of our service department. You lead by example and inspire all HVAC technicians to take pride in their work and "do the right thing" while being attentive to safety. You ride along regularly to observe work and come up with appropriate feedback and training to address any issues. In order to ensure departmental profitability, you develop and monitor budgets, goals, and objectives.

Using your exceptional communication and interpersonal skills, you resolve any customer concerns that front line people are unable or unqualified to resolve. You keep in direct daily contact with dispatch to ensure that jobs are being scheduled properly and that all information and projections are accurate. Helping to establish career paths for HVAC technicians, you will schedule and conduct routine training sessions to keep on top of training hours.

While you do spend a lot of time out in the field, you are also organized and keep on top of all your administrative duties. With attention to detail, you review invoices, time cards, curbside feedback sheets, and option sheets in order to ensure accuracy and steady cash flow. You love working in paradise and get great satisfaction out of ensuring that both HVAC technicians and clients are happy!

QUALIFICATIONS FOR AN HVAC/R SERVICE DEPARTMENT MANAGER

5 years of management experience

Technical aptitude

Computer proficiency (experience with Wintac, Google Apps, and Lennox Pros is preferred)

Commitment to customer service

Leadership ability

We can train someone with the right aptitudes on the technical aspects of this position, but any industry experience is a plus. Being well-versed in the Nexstar system would be helpful. Can you show empathy to both customers and employees? Do you have an outgoing personality that blends well with a fast-paced, goal-driven environment? Are you highly organized with the ability to prioritize multiple tasks effectively? Do you have high integrity with advanced social skills and the ability to make solid connections? Are you confident, decisive, and able to give engaging presentations? Do you enjoy coaching and mentoring others? Can you train HVAC technicians on both technical and soft skills? If so, you might just be perfect for this HVAC/R Service Department Manager position!

WORK SCHEDULE

This HVAC management position typically works  Monday - Friday, 7:30 am - 5:00 pm . On-call availability for emergency issues outside of business hours is required. Although not required, most of our managers spend a few hours on Saturday mornings getting caught up or preparing for the following week.

READY TO JOIN OUR HVAC MANAGEMENT TEAM?

If you feel that you would be right for this HVAC management position, please fill out our initial  3-minute, mobile-friendly application. We look forward to meeting you!

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Keywords: Polar Bear Air Conditioning, Springfield , HVAC/R Service Department Manager, Other , Springfield, Massachusetts

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