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Operations Manager - Data Center Operations

Company: Milestone Technologies, Inc.
Location: Springfield
Posted on: September 13, 2020

Job Description:

Operations Manager - Data Center Operations Job ID 2020-12228

# of Openings 1

Category IT/Engineering

Hire Type Regular Full-Time

Job Category Data Center

Overview Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Operations Manager role is crucial in ensuring that our client and employee’s expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of technical expertise and people management experience.  Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business.

Responsibilities How You Make an Impact:

Accountability of tactical operations aligned to SOW and customer business objectives

Accountability for engagement resources (performance, career path, leveling and training)

Process development for delivering services to scope specifications with mechanisms for continuous improvement

Management responsibility for Team Leads

Conduct weekly service reviews, team meetings and partnering with Service Delivery Executive on QBR presentations

Provides input to QBR presentation

Weekly engagement with service owners

Change management process and over site

Partnering with Service Owners on additions and changes to service scope

Ensuring service is meeting defined KPI/SLAs

Partnering with recruiting on open reqs and ensuring open positions are filled in a timely manner

Technical Interviewing Support – Ensure technical resources are trained for appropriate questioning

Partner with recruiters on job requisition specifications, candidate qualification specifications

On-boarding and boot camp program design and execution

Career path, training and employee development

Regular one on ones with team members

Annual performance review of team members

Partner with HR on personnel issues

Qualifications What You Will Need to Succeed:

Previous experience working within a technical environment

Demonstrated knowledge of SLA achievement and methodology

Development and implementation of technical training programs

Ability to drive tool and process improvement through innovation

Preferred Qualifications:

Technical degree and experience working in a data center highly preferred

Experience working in a data center

As a full-time employee of Milestone Technologies, you will be eligible to receive medical, dental and vision insurance, life insurance, PTO, 401K and many other perks. Join our team today!

*Job description is subject to change.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

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Keywords: Milestone Technologies, Inc., Springfield , Operations Manager - Data Center Operations, Other , Springfield, Massachusetts

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