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Worksite Head of Underwriting

Company: Snc-Lavalin
Location: Springfield
Posted on: February 24, 2021

Job Description:

Role Summary: The Head of WS Underwriting, reports to the Head of the WS business managing a team of 8-12 Underwriters focused on the Voluntary and Executive products. The role requires deep knowledge of the markets we serve to provide competitive, timely, quality offers; set a strategic path of continuous and iterative improvements for Underwriting, aligned with the overall business strategy by proactively partnering with key partners in distribution, product and corporate actuarial. Key Responsibilities:

  • Strategic Focus: --
    • Understand market competitive levers, advisor dynamics to bring win/loss and other pertinent data to help drive UW strategy and execution, and support overall sales growth while maintaining profitability.--
    • Ensure leading and lagging indicators are transparent to the key stakeholders in the organization.--
    • Build and drive new capabilities to ensure we are competitive in the market
    • Partner with head of distribution strategy to interact with field committees to best position Worksite in the market
    • Work closely with product to ensure profitability measures are met, reviewed, understood by the leadership team and have a line of sight into overall sales and persistency measures
    • Production & Quality: --
      • Daily (and active) production level management of UW professionals.--
      • Be "a step ahead" to understand and inform the Worksite Leadership Team of demand / capacity gaps.--
      • Hire and develop staff for performance, manage capacity effectively to drive output and sales expectations.--
      • Actively manage the bottom 10% to also change culture.
      • Customer Advocacy:
        • Build communication, clarity, trust and transparency to make UW's "offer makers" with our distribution partners.--
        • Eliminate friction and drive customer delight (profitably).
        • Learning & Development: --
          • Move each of the UWs to active seekers of knowledge. We need a culture of market competitiveness and customer advocacy to ensure alignment to strategy and delivery of goals.
          • 10-15 years managing UW teams in a high-paced environment
          • Deep Experience in Voluntary or Group benefits industry with solid quality results and ability to manage and navigate case and advisor complexities
          • Demonstrated behaviors that excel in the MM competency framework. Especially Inclusion, Communication, Leading Others, Agility and Resilience.
          • Maintain and iterate a balanced scorecard (performance metrics; customer advocacy; Team first; development focused) for each UW. Performance manage to it
          • Collaborate and serve as strategic advisor to key stakeholders and for the Worksite business
          • Experience communicating and working with technology, product owners and Customer Care professionals - including Insurance Advisors/Brokers
          • Limited travel
          • Springfield, MA based
          • Must be eligible to work in the US without sponsorship #LI-DNI MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. At MassMutual, we're fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it's the only way forward.
            • 2020 World's Most Admired Companies - FORTUNE
            • 2020 America's Best Employers for Diversity - Forbes
            • 2020 World's Most Ethical Companies - Ethisphere Institute
            • 2020 Military Friendly Employer - Victory Media
            • 100% rating on the Human Rights Campaign Corporate Equality Index
            • Disability Equality Index-- (DEI) Best Place to Work for Disability inclusion (2020) Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. at MassMutual, we Live Mutual.

Keywords: Snc-Lavalin, Springfield , Worksite Head of Underwriting, Other , Springfield, Massachusetts

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