Housing Support Worker
Company: Gandara Center
Posted on: April 8, 2021
Shine Young Adult Housing - Housing Support Worker The Gndara
Center provides residential, mental health, substance abuse, and
preventive services for children, adults, and families across the
Pioneer Valley and eastern parts of Massachusetts. Founded in the
Hispanic community, we value cultural diversity and strive to
provide culturally competent, innovative services to a diverse
community. The Mission of the Gndara Center is to promote the
well-being of Hispanics, African-Americans, and other culturally
diverse populations, through innovative, culturally competent
behavioral health, prevention, and educational services. The
Transitional Housing Support Worker for the SHINE Young Adult
Housing Program is responsible for maintaining a youth-centered,
safe and therapeutic environment within a transitional housing site
(both congregate and scattered sites) for young adults experiencing
homelessness. The Transitional Housing Support Worker ensures that
program participants follow program rules and expectations and
receive necessary support services. The Transitional Housing
Support Worker is responsible for ensuring that emergency
situations are handled and reported in a professional manner.
Empowering Lives. Restoring Families PRINCIPLE DUTIES AND
- Engage potentially high risk clients in individualized case
management, safety planning, and planning for housing, employment,
- Establish positive professional working relationships with
individuals assessed and served.
- Provide linkages to community resources which increase
opportunities for stable housing and economic independence.
- For young adults in transitional housing, complete substance
use, educational, job readiness assessments with participants and
develop service plans with participants to achieve goals as
- Teach necessary skills such as transportation, budgeting, etc,
that enable independent functioning as needed.
- Work with participants in transitional housing and the College
Pilot around establishing a housing/resume history, overcoming CORI
challenges, maintaining an income, and developing good practices of
self-care, as appropriate.
- Provide in-home individualized case management, advocacy,
safety planning, planning for housing, employment, and/or education
to participants to young adults in transitional housing and the
College Pilot, including, but not limited to the following
activities: Assist participants in finding permanent housing, work
closely with landlords, maintain contact a minimum of once a week,
monitor progress of participants in accordance with tools provided
and adjust as needed for 12 months.
- Provide aftercare outreach and assistance.
- Develop relationships with potential funding sources, establish
and maintain community linkages and collateral contacts, including
area shelters, and local housing organizations.
- Develop strong, supportive relationships with the program
- Provide for client care and safety, and observe all safety
- While working at the Brighter Futures site: assist in
conducting rounds of property as dictated by policy, accurately log
all required documentation, assist in performing routine
housekeeping tasks, as needed.
- Provide appropriate, safe responses to emergency situations
when necessary and to act as the program liaison with outside
emergency services as needed.
- Provide crisis intervention.
- Notify the TH/RRH Coordinator and/or Supportive Housing
Services Manager immediately in the event of a client crisis,
suspected illegal activity or any behavior constituting an incident
in the program.
- Recognize that diversity of each individual and family in
respect to ethnic, cultural, gender and sexual orientation must be
valued and respected.
- Transportation of clients, as needed, using personal
Required Skills LEADERSHIP, TEAM MANAGEMENT, AND INTERPERSONAL
- Seeks and uses management staff for training and
- Attends Agency and Department required meetings and
- Sensitivity to, and respect for, the diverse world views and
different communication styles of individuals of diverse ethnic,
linguistic and/or cultures which nurture and shape an organization
that celebrates and promotes diversity in its workforce.
- Highly effective and well-honed verbal and written
communication and presentation skills in English; interpersonal
skills necessary to persuade and guide both peers and other Agency
staff regarding operational matters.
Required Experience KNOWLEDGE, SKILLS, AND ABILITIES
- Bachelor's degree preferred.
- Associates degree and/or 2 years' experience in homelessness
- Bilingual (English/Spanish) preferred.
- At least one year of experience working in a related field
dealing with youth preferred.
- Lived experience preferred.
- Must have valid driver's license.
- Must meet Agency requirements for driving history records &
verification of insurance.
- Ability to work effectively with other community agencies (i.e.
School Dept., DCF, Juvenile Court, etc.) required.
- Ability to structure and organize job responsibilities
- Ability to deal with diverse populations.
- Ability to actively market and promote services.
- Good typing/computer skills.
- Commitment to racial equity and inclusive practices.
- Must have availability of an automobile to transport clients or
perform other supportive services as necessary.
- Ability to deal with conflict in an appropriate manner.
- Ability to master First Aid, CPR, Defensive Driving, Fire
Safety and Crisis Intervention.
- Must exhibit sound judgment in implementing program and agency
policy and procedures.
- Complete all required documentation not limited to, but to
include: Incident reports, log documentation, and maintenance
- Bilingual/Bicultural (English/Spanish) preferred.
- Ability to be innovative, creative, analytical, and decisive in
- Attend scheduled supervisory meetings with Program
- Commitment to racial equity and inclusive practices. BENEFITS
- Retirement Plan 403(b)
- Health, Dental, Vision, and Life Insurance
- Paid vacations
- Paid Holidays
- 8 discretionary days a year The Gandara Mental Health Center
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training. Gndara Center provides residential,
mental health, substance abuse and preventive services for
children, adults and families across the Pioneer Valley and eastern
parts of Massachusetts. Founded in the Hispanic community, we value
cultural diversity and strive to provide culturally competent,
innovative services to a diverse community.MassLive.com. Keywords:
Housing Counselor, Location: Holyoke, MA - 01040
Keywords: Gandara Center, Springfield , Housing Support Worker, Other , Holyoke, Massachusetts
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